Claims Technician

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world.  Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Claims Technician in our Claims Operations team in our UK business. 

In this role, you'll have oversight of our claims governance and technical claims handling performance, ensuring appropriate controls and monitoring are in place so that we remain compliant with our regulatory obligations and drive excellence and consistency in our claims handling across all lines of business. 

Location: This position will be based out of our Birmingham office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, Your impact, Shared opportunity

What you'll be doing:

• Handle and reconcile claims bordereaux submitted by coverholders and TPAs.
• Input, validate and maintain bordereaux data within internal systems and claims platforms.
• Ensure bordereaux are received on a timely basis and are compliant with contract terms, internal standards, and regulatory requirements.
• Liaise with Underwriting Operations, Finance, and Claims Managers to ensure smooth data flow and resolution of discrepancies.
• Prepare regular bordereaux and claims management information reports.
• Support internal and external audits by ensuring documentation and data accuracy.
• Maintain effective communication with coverholders, TPAs, and other stakeholders.
• Produce claims experiences for brokers and underwriters.
• Process joiners, movers and leavers within the claims systems, including maintaining authority levels.
• Process London Market messages and resolve issues.
• Assist in the administration of the Claims Operations mailbox.
• Process first notification of loss communications, including acknowledging receipt and allocating to the appropriate claims adjuster or team.
• Assist with general claims administrative support.

What you'll bring:

• Common sense, pragmatic approach.
• Attention to detail and accuracy in data entry and document handling
• Proactive and collaborative approach to problem-solving.
• Strong organisational skills, with the ability to manage multiple things at once and prioritise accordingly.
• Ideally, previous experience of claims processes and insurance products.
• Strong Microsoft Excel skills (pivot tables, VLOOKUPs, data validation etc).
• Experience of producing both regular and ad-hoc reports.
• Experience of London Market insurance is an advantage.
• Experience of using insurance claims systems – particularly Guidewire ClaimCenter, ECF, CLASS – is an advantage.

Our Benefits

We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents.  Below are a few highlights of our inclusive benefit programs:

• Expansive Health & Wellness Benefits
• Generous Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance

In today's world, what do we stand for?

We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organizational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment.

About Us

Expert Partners.
Clarity in complexity.
Unwavering commitment.

We're Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings' 130 years of innovation, we're committed to applying all of our experience to simplify yours.

Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve.

We lead with your priorities, meticulously crafting solutions, sharing insights, and understanding your needs.

Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges.

Because when you choose Sompo, you choose the ease of expertise.

Sompo is an equal opportunity employer committed to a diverse workforce.

To learn more about visit our website

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