Holiday Park Receptionist

2 weeks ago

Leyburn DL SP, United Kingdom Leisure Resorts Full time £25,652 per year

Holiday Park Receptionist

Aysgarth Lodge Holidays

Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently. You will mirror these qualities and you will work well alongside our current team, helping to create an unrivalled experience.

Your friendly and approachable manner will be clear for all to see and you will genuinely wish to succeed in your role with Leisure Resorts.

Role Specifics

Working on a 5-star Lodge Park, you will be responsible for ensuring our guests receive 5-star service and standards throughout their stay. The successful candidate will have a great personality, being able to relate to the team and customers alike, building a professional, but friendly environment for all to enjoy. Your responsibilities will include:

Customer Service

  • Going above and beyond to ensure our high service is consistently delivered
  • Dealing with any customer issues or complaints in a professional, caring and understanding manor, using initiative to resolve situations at the time and exceed satisfaction levels
  • Assisting holiday makers and all guests to enjoy their stay by having an excellent knowledge of what is available on the park and the surrounding area
  • Ensuring company policies and procedures are followed
  • To complete any other duties requested of you by the management team
  • To support other customer facing departments, as required

Reception

  • Ensuring incoming calls are answered promptly and efficiently
  • Checking-in guests for their stays
  • Booking holidays and calling leads to offer quotes for future holidays and assisting with their requirements
  • Maintaining the Reception area, ensuring it is presented to a high standard at all times
  • Taking payments and processing banking daily

Essential Requirements

  • A friendly and approachable personality
  • Self-motivated and commitment to delivering excellent service
  • The ability to multi-task and prioritise work load
  • An eagerness to learn and develop

Job Type: Part-time

Pay: £12.21 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

Work Location: In person

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