Smart New Connections Advisor

3 days ago

Coventry, Coventry, United Kingdom eonnext Full time

We are looking for Smart New Connections Advisors to join us on a permanent basis. The role will be based in Coventry working on a hybrid basis (Tuesday and Thursday in the office, Monday, Wednesday and Friday working from home).

If you're looking for a career with personal development and growth opportunities, then Smart New Connections is for you.

Here's what you'll be doing

Here at E.ON the customer is at the heart of everything we do, and as a Smart New Connections Advisor, you will play a vital role in supporting our vision of becoming the number one trusted energy partner.

E.ON Smart New Connections provides effective solutions directly to our customers through new property developments.

Your role will be to provide exceptional customer service to our customers throughout their entire journey with Smart New Connections.

This is what you'll be doing:

  • Engaging with customers and industry stakeholders through inbound and outbound phone calls and via email.
  • Proactively managing customer queries in a way that works for them.
  • Using your judgement to actively share ideas to solve our customers problems by providing efficient and knowledgeable solutions.
  • Using knowledge and expertise to ensure customer accounts are resolved first time. Having a "fastest path to resolution" mindset to ensure we are providing our customers with first class service.

What we need from you

  • Passionate about delivering exceptional customer service.
  • Comfortable working with all forms of customer contact.
  • A 'can do' and flexible approach to support the needs of the business and our customers.
  • Enthusiasm to solve complex problems.
  • Confident in making decisions and embracing change.
  • Want to be part of building a culture where everyone can be themselves.
  • Enjoy being part of a team that helps and supports each other.
  • A great communicator with strong English skills (both written and verbal).

It would be great if you had

  • Previous customer service experience, but don't worry if you haven't. If you are ready to learn, we will train you how to do the rest.

Here's what you need to know

The starting salary for this role is £24,007 with the opportunity to gradually progress up to £26,592.

  • Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
  • Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
  • Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you.
  • Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
  • Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
  • Accessible & Supportive - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.
  • Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way.

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