Migration Manager UK

7 days ago

GBR Kingston, United Kingdom Wolters Kluwer Full time

Operational Migration Manager – CCH iFirm

Role Overview:

The Operational Migration Manager will lead the strategic migration of Wolters Kluwer TAA UK's legacy on-premise software suite to the next-generation cloud platform. This role is critical to ensuring a smooth, scalable, and customer-centric transition, reducing churn risk, unlocking cloud benefits, and accelerating revenue realization.

Key Responsibilities:

  • Migration Strategy & Execution:
    • Develop and lead a repeatable, scalable migration framework across customer segments.
    • Define migration phases, milestones, dependencies, and success criteria.
    • Serve as project lead for top-tier customer migrations.
    • Own customer communications and interactions for migrations outside the top 10.
  • Cross-functional Coordination:
    • Align and coordinate across product, engineering, professional services, support, marketing, and content teams.
    • Ensure clear governance and visibility across all workstreams.
    • Report progress periodically to the Regional Leadership Team (RLT).
  • Customer Engagement:
    • Act as the central point of contact for customers during migration.
    • Build confidence and streamline communications on migration progress.
  • Commercial & Analytical Support:
    • Support commercial and marketing teams during product rollout.
    • Define and report key metrics to track migration success.

Required Experience & Qualifications:

  • Master's degree (BA/BS) preferred or equivalent experience.
  • Fluent in English.
  • Accountancy or practice experience is highly desirable.
  • Strong project management methodology and execution skills.
  • Proven ability to lead cross-functional teams and secure stakeholder buy-in.
  • Excellent communication and facilitation skills.
  • Demonstrated leadership and credibility in driving complex projects.

Why This Role Matters:

  • Enables faster adoption of cloud solutions and realization of revenue.
  • Reduces technical debt and operational inefficiencies.
  • Supports upselling and cross-selling opportunities.
  • Aligns with the UK's digital transformation roadmap.

For more details please contact Carl Rigby at

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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