Veterinary Receptionist

Job Summary

We are seeking a dedicated Veterinary Receptionist to join our veterinary practice. The successful candidate will be the first point of contact for clients and their pets, providing exceptional customer service and ensuring smooth daily operations. This role offers an excellent opportunity to work within a compassionate team committed to animal health and welfare. Prior veterinary experience is highly desirable, as it will support effective communication with clients and assist in administrative tasks related to animal care.

Responsibilities

• Greet clients and their pets warmly, creating a welcoming environment.
• Manage appointment scheduling, cancellations, and reminders efficiently.
• Handle incoming calls, respond to enquiries, and provide accurate information regarding services.
• Maintain accurate records of patient details, medical histories, and treatment plans.
• Process payments and organise invoices using the practice management software.
• Coordinate with veterinary staff to ensure smooth workflow during consultations and treatments.
• Keep the reception area tidy, organised, and stocked with necessary supplies.
• Support administrative duties such as filing, data entry, and correspondence.

Requirements

• Previous veterinary experience is preferred but not essential; a strong interest in animal health is required.
• Excellent organisational skills with the ability to multitask effectively in a busy environment.
• Strong communication skills, both written and verbal, with a friendly professional manner.
• Ability to work well within a team and demonstrate empathy towards clients and their animals.
• Proficiency in using computer software for scheduling, record keeping, and billing purposes.
• Flexibility to adapt to changing priorities within the practice setting. This role offers an engaging environment for individuals passionate about animal care and client service.

Hours

This is a part time position with approximately 14 hours / week composed of

• Tuesdays 13:15-18:00

• Thursdays 13:15-18:00

• Fridays 13:15-18:00 (every 4th Friday this will change to 8:30-13:30)

• 1 in 4 Saturday mornings 8:30-12:00

Full training will be provided before starting Saturday hours.

Extra hours will be available eg holiday cover (this is shared between staff members)

Job Types: Part-time, Permanent

Pay: From £12.81 per hour

Expected hours: No less than 14 per week

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• Free parking
• On-site parking

Work Location: In person