Senior Project Manager

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

ROLE PURPOSE

Senior Project Managers within the CDW Project Management team are responsible for delivering a quality and professional project delivery service to internal and external clients to support the winning of new business and the delivery of large, complex projects (and small programmes when appropriate) to CDW's delivery standards.

Responsible for ensuring that assigned projects or activities are executed and completed adhering to agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues.

WHAT SUCCESS LOOKS LIKE

Success in this role is defined by consistently high billable utilisation, accurate financial forecasting, timely invoicing, and diligent maintenance of project budgets and documentation. Regular, effective communication with stakeholders, high satisfaction ratings, strong audit compliance, and proactive engagement strategies are all essential. Meeting these standards ensures projects are delivered efficiently and stakeholders remain engaged and satisfied.

ROLE RESPONSIBILITIES

• Billable utilisation 70% or above

• Maintain 95% accuracy in monthly project cost and revenue forecasts compared to actuals.​

• Ensure 100% of project budgets are reviewed and updated monthly, with RFC's being approved, as required.​

• Achieve 100% invoicing of effort consumed before month end (unless Milestone billing, where this should be invoiced within 10 working days of MS completion, or month end, whichever is sooner).

• Deliver 100% of project status reports to stakeholders at the SoW agreed frequency (e.g., weekly, bi-weekly).​

• Achieve 95% stakeholder satisfaction on communication effectiveness in post-project feedback surveys.​

• Hold regular stakeholder meetings with 90%+ attendance rate across all reporting cycles.

• Maintain 100% completion of required project management documentation (Signed SOW, Project plan, RAID, Closure etc.) for all assigned projects before stage gates or key milestones, with approved documented exceptions, if required.​

• Achieve a 90% positive rating in internal process compliance audits across all active projects across the year.

• Achieve an average NPS score of 7 in the Stakeholder satisfaction surveys on a quarterly basis.​

• Increase the response rate to NPS surveys to at least 60% by building relationships, implementing follow-up reminders and engagement strategies.

• Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate).

• Working with the Resource team to satisfy the project roles and schedule.

• Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements

• Managing communications with project stakeholders (internally and externally), reporting the progress of the project at regular intervals

• Managing Risks, Assumptions, Issues & Dependencies to a successful outcome

• Managing the project scope, through effective change management throughout the project lifecycle, escalating to relevant parties for resolution as necessary.

• Financial control of all project work. Pro-active management of project budgets, tracking of forecast, actuals for cost and revenue. Timely invoicing of completed effort.

• Engage with Account/Sales Managers & Directors and Consultants to support in the planning of the implementation and delivery of client projects and proposals.

• Ability to present business, technical and implementation solutions to internal and external clients (if required)

• Adhering to CDW's delivery framework

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

KNOWLEDGE, SKILLS AND EXPERIENCE

Qualifications

• Prince 2 & AGILE Practitioner or equivalent (e.g., APMQ, PMP, SCRUM Master)

• Managing Successful Programmes (MSP) Foundation

Experience & Skills

• Experience of working in a professional and structured manner in a commercial environment

• A demonstrable track record of leading and mentoring individuals within their area of responsibility.

• A demonstrable track record of managing and delivering large, complex projects or small Programmes within a commercial environment.

• Experience of leading effective cross-functional teams.

• Skilled at building relationships with internal and external stakeholders to respond effectively to business opportunities.

• Client facing, with demonstrable commercial experience.

• Experience of working with sales and technical resources to capture requirements. 

• Experience in delivering IT transformational projects.

• Solid understanding of the procurement management, including negotiation, contracting with and management of third parties.

Essential Attributes

• Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach

• Detail-oriented with strong time management skills combined with the capacity to work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs

• Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to senior leaders, and cross-functional audiences

• Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development – always seeking to personally develop as an individual

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.