Export Team Manager

2 days ago

London, Greater London, United Kingdom HP4 Recruitment Ltd Full time £48,000 - £72,000 per year

Exports Team Manager – Airfreight
**Location:
London

Salary:
£60,000 per annum

Hours:
Core hours 10:00–19:00 (flexibility required for 24/7 operation)
About The Role
We're seeking an experienced
Exports Team Manager**
to lead and develop a busy exports department within a leading airfreight business. This is a pivotal role ensuring exceptional client service, smooth operational performance, and a motivated, high-performing team delivering excellence 24/7, 365 days a year.

Key Responsibilities

  • Manage and support the Exports team to ensure consistent high performance.
  • Deliver outstanding customer service by ensuring client updates, communications, and queries are handled efficiently.
  • Oversee export processes including GRN, screening, and delivery coordination to ensure on-time performance.
  • Identify and implement service improvements and operational efficiencies.
  • Ensure compliance with company standards, objectives, and quality requirements.
  • Support staff training and development to maintain a skilled, knowledgeable team.
  • Maintain clear and accurate records and client reporting.
  • Oversee client liaison inbox and ensure prompt response to all booking and handling requests.
  • Build and maintain strong client relationships to enhance retention and growth.

Experience & Skills Required

  • Minimum 3 years' experience in a similar export or airfreight environment.
  • Proven background in managing export operations and leading teams effectively.
  • Strong understanding of vehicle capacity, load planning, and aviation security.
  • Excellent communication, decision-making, and organisational skills.
  • Ability to work effectively under pressure in a fast-paced logistics environment.
  • Highly proactive, process-driven, and detail-oriented.
  • Capable of developing both people and processes to deliver consistent results.

Core Attributes

  • Energetic, professional, and motivated with a positive attitude.
  • Hands-on, proactive problem solver.
  • Strong team culture builder with ethical leadership.
  • Excellent timekeeping, reliability, and attention to detail.
  • Maintains confidentiality and professionalism at all times.

Why Apply?
This is an excellent opportunity to join a growing logistics operation where you can truly make your mark — leading a dynamic team and driving continuous improvement across export functions.

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