ASHP Install Support Liaison

Support Liaison - Air Source Heat Pump Installation

Who are we?

CB Heating Ltd known as EDF Heat Pumps is part of the EDF group and is one of the most respected names within the renewables sector. We are an established heat pump business with over 20 years of experience and significant revenue growth over the past 2 years, hence we require new roles to support future expansion plans on a national scale following our partnership with EDF- one of the UK's largest energy suppliers.

About the role:

• Location: EDF Heat Pumps- Clacton on Sea, on site
• Salary: £26,000 – £28,000 per annum depending on experience
• Job Type: Full-Time, on site, 40h/ week- 5 days, different day shift patterns.

Are you an organisational pro with a passion for exceptional customer service?

Join our Installation team as a Support Liaison .You'll be the key liaison for our customers, installation teams, and internal departments, ensuring a seamless and professional installation experience from start to finish. This is your chance to play a vital role in the clean energy transition.

What You'll Be Doing (The Core Responsibilities):

• As the primary point of contact, you'll manage the customer journey from the initial handover through to the completion and aftercare transition.
• Customer Communication: Provide clear, consistent, and timely updates on scheduling, progress, and expectations. You'll educate customers on the installation process and timelines.
• Installation Coordination: Liaise with internal scheduling, technical, and delivery teams for efficient installation. You'll monitor daily progress, resolve issues promptly, and ensure all activities are on track.
• Documentation & Tracking: Maintain accurate records and keep our systems (MPX) updated.
• Handover & Quality: Conduct post-installation check-ins to ensure customer satisfaction and high-quality work. You'll brief customers on system usage and manage the documentation handover to the Aftercare team.
• Enhanced Service: Deliver a "white glove" customer experience through empathy, responsiveness, and ownership.

What We're Looking For (Essential Skills & Experience):

• Proven experience in a customer-facing coordination or service role.
• Strong organisational skills—the ability to manage multiple installations and stakeholders simultaneously is a must.
• IT literate, Microsoft suite proficiency
• Excellent communication skills, both written and verbal.
• A proactive, problem-solving approach with strong attention to detail.
• Competence with scheduling tools, CRM systems, and project tracking.

Nice to Have but not mandatory:

• Experience working with air source heat pumps or other low-carbon heating technologies.
• Knowledge of MCS standards and renewable heating installation processes.

Key Attributes to Succeed:

• Customer-obsessed and service-driven.
• Calm under pressure with a flexible and adaptive attitude.
• A team player who collaborates well across departments.
• Committed to sustainability and the clean energy transition.

What are we offering?

• A competitive salary
• A culture of growth, development, and progression
• Free coffee and tea on site
• Incentive schemes
• Employee Assistance Programme
• A day off for your birthday
• Bupa Health Cash Plan (once passed probationary)
• Life assurance (once passed probationary)
• Discounted energy rates
• Company events
• Company pension scheme
• A friendly, vibrant, and dynamic environment to work in

Ready to champion the voice of the customer in a growing sustainable industry?

Apply now

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Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Work Location: In person