Client Services Executive

The
Client Service Executive
is responsible for delivering exceptional service to both external clients and internal stakeholders. This role requires a proactive, solutions-driven mindset, strong communication skills and a "can-do" attitude with a focus on getting things done efficiently and professionally. The ideal candidate is approachable, resourceful and committed to maintaining high service standards.

Key Responsibilities:
Customer Service (External & Internal)

• Serve as the primary point of contact for client enquiries, requests and issue resolution
• Build strong, trustworthy relationships with clients, ensuring timely follow-ups and consistent communication this is through phone and email
• First point of contact for the customer when they call in with the initial enquiry
• First point of contact for the assessors in the field
• Collaborate with internal departments to coordinate solutions, provide updates and ensure seamless service delivery
• Respond to internal queries with the same level of professionalism and urgency as external clients
• Represent the company's values through positive interactions and a client-focused approach

Service Delivery & Operations

• Strong scheduling and organisation of daily diary's
• Manage client expectations through service, ensuring all commitments, deadlines and expectations are met
• Troubleshoot and resolve client problems quickly using sound judgment and a direct approach at times
• Ensure accuracy and attention to detail when handling client data, documentation and service requests
• Identify areas for process improvement and contribute to enhancing the overall client experience

Communication & Collaboration

• Communicate clearly, confidently and professionally across all levels of the organisation
• Escalate issues when necessary while maintaining accountability and ownership of outcomes
• Work closely with team members to deliver consistent, high-quality service
• Transparent communication with the Client Service Manager around day-to-day activities

Attitude & Approach

• Demonstrate a positive, "can-do" attitude with a strong sense of responsibility and follow-through
• Approach tasks with urgency, initiative and a willingness to go above and beyond
• Maintain a calm and solutions-oriented demeanour in challenging situations
• Take ownership of tasks and ensure completion without unnecessary delays

Requirements
Qualifications & Skills:

• Proven experience in customer service, client account management or a similar role
• Strong verbal and written communication skills
• Excellent organisational and multitasking abilities
• Problem-solving mindset with the ability to make sound decisions
• Professional, approachable and team oriented
• Proven ability to work in a team environment
• Experience: Minimum 1-2 years in Customer Service
• Ability to identify risks, analyse operational processes and develop practical solutions
• Proficiency in Microsoft Office Suite and any relevant quality or safety management software (CRM)

Benefits

• 25 days holiday + bank holidays
• Bonus scheme
• On site parking
• Full time role but part time hours may be available for the right candidate

Karntek is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Karntek Recruitment Agency Policy
*Karntek has a commitment to building relationships directly with candidates for our employment opportunities, as such we do not accept speculative CVs from recruitment agencies. Where agencies are required, we will work with our preferred agencies to source candidates for specific vacancies and will only pay agency fees where we have a documented agreement in place and an agency has been appointed by a member of the Karntek Team.

We do not pay agency fees where speculative or unsolicited CVs are submitted to Karntek by any means other than through our recruitment portal. Where CVs are submitted without instruction from the Karntek Team, we reserve the right to contact and work with these candidates directly without payment of agency fees.*