Thales Crawley Senior Team Leader

Job Title:- Senior Team Leader
Business Area:- Defence 
Line Manager Title:- Operations Manager 
Location:- Crawley
Grade:- M1

This job description is designed to outline the main duties and responsibilities associated with the post and is not intended to provide an exhaustive list of all duties performed

Job Purpose/Impact on the Business:

Reporting to the Operations Manager, ensuring an effective warehouse operation is established and maintained in order to meet all key performance indicators and exceed customer expectations

Key Accountabilities 

• Motivate and manage a team of MTOs to achieve, and where possible exceed, all performance objectives

• Effectively manage resources to achieve KPI's (quality, service, absence).

• Recording performance reports, making recommendations for improvements

• Ensure a proactive approach to Health & Safety via risk assessment and by ensuring that warehouse team members comply with Health and Safety policies

• Where necessary, support disciplinary and grievance meetings ensuring adherence to company disciplinary and grievance policies

• Ensure the following areas are performed efficiently and achieve set KPIs - goods in, packing, kitting, goods out, loading and unloading

• Ensure all product is handled correctly to avoid damages

• To ensure that all the staff are fully trained in line with the Internal Training requirements

• Monitor performance, timekeeping, attendance, overtime and sickness levels of individual colleagues and action as per procedures

• Be committed to continuous development in line with operational needs, constantly striving for increased efficiency, productivity and growth

• Ensure two way communication with team members is maintained on all matters relating to their involvement in Company business

• Record all relevant data during briefings for follow up purposes

• Provide a responsive and professional service to customers

• Carry out Personal Development Reviews (PDRs) to agreed schedule

• Monitor and action all customers IT reports

• Flexibility to react to unexpected situations and provide proactive solutions

• Strive to support and learn all areas of the business

• Maintain stock accuracy/integrity to contractual level and target continuous improvement in accuracy levels

• Act as key holder for designated site(s) as required

• Operate within the Wincanton values – Excellence, Integrity, Passion, Proactivity, Togetherness and Trust

• Attending customer meetings to fully understand their business and how we directly affect them

• Updating and maintaining of all Processes & Work Instructions.

• Managing and authorising staff leave ensuring full team availability 

• Support with Customer Non Conformance investigations and reporting back to Operations Manager / SHEQ Manager as applicable

• Deputise for the Team Manager or other Team Leaders as required

Measures:

The key performance indicators that will be used to measure the effectiveness of delivery 

1. Customer Complaints Log updated and maintained

2. Adherence to Health and Safety procedures including Near Miss & Safety Talks

3. Continuous Improvement ideas populated onto the CSIP register 

4. MTO population cross skilled to ensure strength in depth

5. Succession planning in place to ensure replacements ready to take the next steps

6. Continual development of the KPI metrics to ensure they remain Current

7. Evidence of comprehensive Staff Briefs

8. Shared mailboxes and other customer communications are managed effectively

Resource Dimensions:

Direct responsibility for Multi-Task Operatives (MTOs) in area of control

Key Interfaces (Internal and External):

The key people, functions and organisations (internal and external) with whom any jobholder would be expected to interact to carry out the role effectively.

- All colleagues within Wincanton operations, as required

-Team Leader

-Distribution Centre Manager

-Operations Manager

-General Manager

-SHEQ Manager

-Finance and Admin Support

-Stock System Manager 

Competencies:-

Summarise the core knowledge, skills, experience and qualifications required by the business in the role

·Able to provide and understand the need for a high standard of customer service

·A proactive, flexible and "can do" attitude to resolve issues and challenges

·The individual needs to be able to demonstrate attention to detail and an accurate and precise way of working

·PC literate and numerate with good communication skills, including a minimum of a basic understanding of Microsoft Office as required

·Demonstrate good team motivation and communication skills

·Flexibility is required regarding shift patterns 

·Possess a positive attitude and the ability to suggest methods of improvement and be actively involved in improvement techniques

·Ability to use IT Systems in accordance with training provided

·Good use of Six Sigma and Lean techniques

·Attention to detail required to assume quality checking/quality control

·Ability to train others to a high standard

·Compliance with manual handling procedures

·Good Track record of high levels of attendance

Leadership Behaviours:

Driving the Bottom Line- Level 1

Focussing on the Customer- Level 1

Taking Accountability- Level 1

Collaborating- Level 1

Developing the Business- Level 1

Enabling Others- Level 1