Sales & Admission Coordinator

• 12-month Max Term Fulltime role (with view to extend)
• Flexible working options – work from home or at your nearest BaptistCare location
• Join a supportive team that values collaboration, growth, and making a real impact together

Are you passionate about making a meaningful impact for those we serve? We're offering a 12-month max term fulltime opportunity within our NSW Sales and Admissions team, where the customer is truly at the heart of everything we do.

About the Role:

The primary focus of this role is achieving maximum occupancy and Refundable Accommodation Deposits (RAD) targets, Supported Ratio, Services and options whilst ensuring the effective execution of appropriate sales and admission functions across BaptistCare Homes NSW ACT. You will lead the helpful conversation providing clarity to our customers and their families on choosing their residential aged care home, understanding the costs and fees, and simplifying the processes in relation to moving into an aged care home. This position also maintains key customer relationships and network widely with key referrers, both public and private Hospitals, Local and Regional Health Districts and Medical Services.  This may role involve travel across homes.

This is a unique opportunity to contribute to exciting changes as we navigate New Reforms and drive efficiencies in Residential Aged Care. You'll be part of a collaborative team working to shape the future of our services.

About the Team:

We aim to deliver positive impact for all our BaptistCare residents. We are trusted by the organisation to responsibly manage and monitor residential subsidies and funding to drive positive outcomes in the residential stream which we operate. The team provides access to funding expertise in the field of ACFI and AN ACC, Services Plus, including management of the occupancy and operational plans, strategies, and practices that are designed for increasing revenue. The Team continues to support a fair, secure, and efficient manner of systems and process that creates the highest possible level of revenues that support quality residential care services

About You:

• Tertiary qualifications or Higher Education
• Proven experience in a Sales [and/or] Customer Service position, particularly aged care with a strong background in Aged Care Client Liaison and Additional Services
• Extensive knowledge and understanding of the Aged Care Act and relevant legislation
• Have proven experience and high-level capability in the use of health care related technology solutions such as PeoplePoint, Nera, Proda, My Aged Care Provider Portal and CRM (Vision 5)
• Demonstrated experience in explaining and holding crucial conversations to customers regarding financial requirements related to entry in Aged Care
• Strong communication and engagement skill
• Excellent customer service
• A broad understanding of issues experienced by the elder community
• Exceptional time management and organisational skills, ability to prioritise and recognise milestone tasks
• Demonstrated ability to meet sales targets
• Demonstrated ability to network and use of referral networks within community and region
• Sound experience with Word, Excel and Outlook and CRM data base
• A valid Driver's Licence

If you have Customer Service or Sales experience, pro-active by nature, love to win deals and looking for growth opportunities this could be for you

About Us:

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre. 

We love what we do and the communities we help. With us you can deliver life transforming care, create a career you'll love, and join a team who make a difference.

If you would like to be considered for this role, please click ''Apply'' and attach your resume.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice. 

Successful applications will be subject to a variety of background checks including police background check via our online police check system.

BaptistCare – Transforming lives by expressing the love of Christ.

Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.