Team Manager

The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate's name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Vacancy title

Team Manager - Quality and Information

Closing date

24/11/2025, 16:00

Advertising basis

Permanent

Actual starting salary

A non-negotiable starting salary of £ 45, 974 will be offered to the successful candidate.

Salary range or pay band

SEO £47,675 to £56,445

Allowances

No

Work pattern

Full time (applications are welcome from people who work part time, as part of a job share or who work full time)

Group

Corporate Services and Inspectorates

Directorate

Care Inspectorate Wales

Branch

Support Services Team

Location (s)

Pan Wales

Pan Wales' means that the location in which the vacancy can be based is flexible, subject to the needs of the business. A list of the Welsh Government's offices can be found on Please note it may not always be possible to accommodate a preference for a specific office location.

Purpose of post

CIW is the independent regulator of social care and childcare. CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales.

The post holder will report to the Senior Manager Projects, Data and ICT Services and will oversee the management of quality assurance, complaints, knowledge management, information security and FOI (Freedom of Information) / DPA (Data Protection Act) processes on behalf of CIW.

Key tasks

• Direct line management of 1 x HEO and 2 x EOs.
• Lead on complaints handling for the organisation, providing expert advice and support, working closely with Senior Managers and Team managers supporting staff through complaint investigations.
• Reviewing complaint investigation reports as part of a quality assurance role.
• Lead complaint investigations on behalf of the organisation drafting correspondence and complaint investigation reports as appropriate.
• Provide quarterly briefing and detailed analysis to SLT (Senior Leadership Team) on details of complaints received and progress to date.
• Lead on the implementation of a quality assurance framework, reporting on quality assurance processes and systems, driving continuous improvement through the organisation.
• Oversee the management of analytical requirements for the Quality Assurance Framework.
• Support the Information Asset Owner/Manager through the management of knowledge management, information security (including sharing and transfer) and FOI/DPA processes and reporting.
• Support the Information Asset Owner/Manager in their responsibility for the security of data transferred and held in CIW.
• Oversee the work of the Quality and Information Manager, providing advice and guidance on information security, Freedom of Information Requests and data protection.
• Produce accurate and timely papers, reports and briefings for the Senior Leadership Team / Executive Leadership Team and in relation to identified business priorities.

Development opportunities

This posts offers the opportunity to work in a dynamic organisation which champions improvements in social care through a citizen focussed approach.

Other vacancy related information

The role can be based in one of the Care Inspectorate Wales (CIW) main offices these are Merthyr, Carmarthen or Llandudno Junction. You can work from a blend of location, including some time working at home and some time at your agreed office location, depending on business need.

The agreed office location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual terms and conditions. The successful candidate will be expected to pay for their commute to their normal place of work. Travel to other locations that are not your chosen normal place of work will be paid for by CIW.

• A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
• In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1.
• Candidates who pass the initial sift may be progressed to a full sift of the remaining Experience criterion.

Vetting level

Basic

Number of posts

1

Contact point for further information regarding the post

Neil Fewtrell -