Lifecycle Services Account Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

In this role you will drive growth and expand ABB's market presence by executing the lifecycle services sales strategy across assigned UK accounts. As a key player in the automation space, you'll deliver impactful service sales initiatives that grow revenue, margin, and market share—while strengthening customer relationships and ABB's installed base. You'll play a vital role in shaping the success of our automation customer base and delivering best-in-class solutions.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. 

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.

- Work model: hybrid from our St Neots location {#LI-hybrid}

• Lead direct sales of ABB automation control systems to our existing installed base, with a focus on high-impact lifecycle service solutions.

• Implement and execute tailored sales strategies across the Chemical, Pharmaceutical, and Food & Beverage sectors, ensuring strong, strategic engagement with key accounts.

• Build and nurture long-term customer partnerships—understanding their needs, resolving issues, and delivering value-added solutions that support their goals.

• Identify and develop new opportunities through lead generation, risk analysis, and compelling, timely proposal submissions aligned with ABB's strategic service objectives.

• Achieve service sales targets with a structured, data-driven approach, using PAEN tools and methodologies to track progress and results.

• Translate ABB's offerings clearly and confidently, including delivery timelines, commercial terms, and technical capabilities.

• Drive growth in service sales pursuits by promoting cross-team collaboration and technical understanding within the designated markets.

• Continuously monitor performance and proactively implement corrective actions to ensure targets are met and exceeded.

• Actively contribute to the negotiation of key contracts, ensuring alignment with customer needs and ABB's commercial strategy.

• Proven experience in automation sales, particularly with ABB control systems (e.g., ADVANT/INFI90, 800xA), including modernization and lifecycle service offerings.

• Strong understanding of process industry sectors, particularly Chemical, Pharmaceutical, and Food & Beverage, with the ability to implement and execute segment-specific sales strategies.

• Demonstrated ability to manage and grow long-term customer relationships, resolve issues, and align solutions to customer needs.

• Track record of achieving sales targets, including lead generation, opportunity development, risk management, and proposal submission.

• Familiarity with ABB's tools, guidelines, and policies, and commitment to upholding ABB's core values, safety, compliance, and ethical standards.

• Strong communication and negotiation skills, with experience participating in and leading contract negotiations.

• Ability to collaborate cross-functionally, including with technical, service, and sales teams, and to share knowledge across teams and geographies.

• Understanding of HSE (Health, Safety, and Environment) principles and ability to apply them in daily operations and customer interactions.

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary

• 25 days annual  leave plus bank holidays

• Competitive contributory pension scheme

• Life assurance

• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)

• Internal mobility opportunities, mentorships & access to projects globally

• Employee Assistance Programme

• Generous employee referral scheme

• Company car or cash for car allowance

• Private medical cover

• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
Run What Runs the World.  

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