Associate Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Help shape how thousands of colleagues collaborate, engage with each other in real time and get work done. As an associate product manager in Digital Workplace, you're pivotal to the success of the Enterprise Messaging Experience — turning ideas and vision into continuous, real-world value. You enhance, integrate, and implement capabilities that make every real time interaction

exceptional and consistent across the enterprise.

Bringing knowledge of Enterprise Messaging capabilities and product management expertise to deliver enhancements and integrations, which help colleagues achieve better business outcomes.

Every day, you collaborate with business leaders and partner with technology teams to co-create and deliver the product vision, drive the roadmap & backlog and actively participate in every phase of the iteration process, while being a champion of cross-functional collaboration. Working across Business and Technology, you translate data and sentiment driven requirements into clear and crisp features for Agile teams to implement.

You break complex problems into the value drivers that matter, identify opportunities for transformation, assess alternative solutions through industry research, and clearly articulate how every deliverable meets customer and colleague needs—so the Enterprise Messaging Experience keeps improving, every single day.

How will you make an impact in this role?

• Possesses knowledge and experience of industry leading messaging/chat capabilities, integration potential, industry & marketplace trends, and how these align to the colleague value proposition
• Collaborates with colleagues, stakeholders, and partners, to co-develop a product vision and executes strategy that is aligned with the high-level product roadmap with clearly defined business metrics (OKRs) and targets (KPIs)
• In conjunction with the Product Director, develops the feature backlog for enterprise messaging/chat through direct input from colleagues, analysts, developers and architects
• Communicates and builds consensus across disciplines when crafting and executing on the product roadmap
• Supports development of appropriate tracking and reporting to evaluate post launch product performance, analyzing ROI and product optimization recommendations
• Uncovers and highlights risks, challenges and opportunities, with a focus on strong risk management posture
• Demonstrates a highly collaborative cross-functional approach with relevant teams to deliver on the product scope
• Translates product roadmaps into well-defined product requirements for POs to develop stories and acceptance criteria
• Partners with the design and technology teams to develop, test, deliver defined capabilities, and rapidly iterate on new solutions
• Leverages insights and analytics to form a picture of the colleague experience and sentiment to continually level up the messaging/chat experience, alongside measuring the impact and success of new capabilities
• Reviews and partners with engineering to conduct sprint-related or general functionality demos to stakeholders
• Coordinates communications and facilitates risks and issues resolution or change tied to the product backlog & development lifecycle

Minimum Qualifications

• Proven experience as a Product Owner with track record in delivering results at pace alongside defining impactful product visions and strategies
• Experience in delivering within Agile methodologies
• Track record of managing features, components or products with multiple partners
• Bachelor's Degree in related field required; advanced degree preferred
• Knowledge and experience product managing Enterprise Messaging/Chat platforms (e.g. Slack & Teams) and integration capabilities
• Familiarity with reporting/analytical applications

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.