Infrastructure Technician

Infrastructure Technician

Infrastructure & Security

Location:
Sunderland
Salary:
£31,075 to £33,955 per annum
Post Type:
Full Time
Contract Type:
Permanent
Closing Date:
23.59 hours GMT on Friday 21 November 2025
Reference:
R2

Previous Applicants need not Apply
About Education Partnership North East (EPNE)
At EPNE our 'purpose' is our north star. It is what we expect of ourselves every single day and why we ask all staff to keep our purpose front and centre in all that they do.

Our Purpose is to
"unlock potential, create opportunities, and transform lives through outstanding education, skills and training".
Rooted in our transformative power, it communicates our work in tackling inequalities, removing barriers, and improving the life chances of the people and communities we serve.

We nurture our very special culture. Our unifying values framework
"The actions we take the choices we make - The actions I take the choices I make"
represent the character of our college group, and are grounded in the belief that every action, by every individual, contributes to our success. This why we encourage empowered individuals, personal accountability and growth.

Building on our remarkable past, creativity and pioneering spirit, we are moving forward with courage into the future, improving what we do, remaining action-orientated, and innovating to make an exceptional difference for the world we live in.
Shaping futures for a better tomorrow,
join our
changemaking
community now.

Please see the following link to our 2024 Ofsted Report, in which EPNE was graded as being Outstanding across all areas -
Ofsted-Report-Outstanding

Our Journey & Values
As an employer, we prioritize cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.

About The Candidate
Joining one of the top performing colleges within the Northeast you will have strong problem-solving abilities, effective communication skills, and a calm, analytical approach under pressure.

You will demonstrate courage in tackling complex technical issues and adapting to ever-evolving technologies. Respect is essential—valuing collaboration, listening actively to users' concerns, and supporting colleagues with empathy and patience. Showing authenticity, you will take ownership of tasks and build trust across departments.

A commitment to excellence drives the delivery of reliable solutions, support continuous improvement, and be a changemaker in building an outstanding digital environment for staff and students alike.

About The Role
We have a fantastic opportunity to join Education Partnership Northeast as an Infrastructure Technician. Based primarily at our Bede campus, you will provide support to our staff and learners across all our campuses in the North-East. Now is a great time to join us on our continuing journey to deliver an outstanding experience for all our customers.

As an Infrastructure Technician, you will work alongside senior engineers and will be responsible for the maintenance, configuration, and management of all our IT infrastructure systems.

You should demonstrate a high level of commitment and have previous experience in an IT Operations function. You will be a flexible and customer focussed individual with excellent organisational, administrative, and communication skills backed up by an understanding of IT.

You will play a key role in providing 2nd and 3rd line technical infrastructure support across all EPNE sites. Your responsibilities will include a mix of business as usual (BAU) and project work to build and maintain platforms that support our business systems.

Role Responsibilities

• To act as escalation for all operational incidents regarding technical infrastructure.
• To proactively maintain technical infrastructure in line with organisational needs and best practice.
• To develop and maintain the overall College IT environment (both hardware and software).
• To provide 2nd line telephone and on-site support to end users.
• Ensure the confidentiality, integrity and availability of college services and information.
• Drive technology as an effective tool to help increase efficiencies, engage students, and support teaching across the college community.

Qualifications

• Educated to degree level or equivalent professional qualifications in an IT related discipline, with evidence of continuing professional development.
• GCSE Level 4/C English and Maths or equivalent.

Essential Skills & Experience

• Significant technical support experience including exposure to a wide range of technologies and infrastructure components.
• Experience in the installation, configuration, and management of Microsoft Windows Server.
• Excellent skills in Active Directory administration and Group Policy management.
• Proficient in the setup, management, and troubleshooting of core network components (DNS / DHCP)
• Experience administering cloud services including O365, Exchange, Azure Active Directory, Teams, OneDrive, SharePoint and Google Workspace.
• Understanding of cyber security concepts and best practises.

Desirable Skills & Experience – (Optional)

• Understanding of network technology including WAN/LAN/WLAN. Experience in network switching and routing would be advantageous
• Knowledge of Windows Server roles (DFS / KMS / ADCS / WSUS)
• Experience in Microsoft SCCM administration including key features such as application and Operating System deployment.
• Experience in the configuration, monitoring, and management of enterprise backup solutions.
• Able to work flexibly in line with the needs of the organisation, both across varying locations and times should the organisational needs demand.

What's in it for you?
Join EPNE and you'll be part of a culture that prioritizes your development and wellbeing, which is why all employees receive an extensive benefits package.

• Enjoy a generous holiday allowance ranging between 35-48 days per year, plus public holidays - (Excluding Term Time Only contracts)
• Generous family leave and flexible working options (dependent on role)
• LGPS or Teacher Pensions Scheme, (dependent on role 15.7% %)
• Access to myLifestyle benefits platform providing retail discounts and more.
• We offer dental, eye care & health cash plans.
• Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
• Free parking on most campuses.
• Free Gym access available at Bede Campus

Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.

We believe in equal opportunities and welcome applications from all sections of the community.

We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.

Please contact Mark Adamson, should you wish to have an informal chat about the role.

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