Shift Supervisor, Treats

2 weeks ago

London, Greater London, United Kingdom KITH Full time £25,000 - £35,000 per year

**ABOUT THE ROLE*
Location:***
London store (Regent Street)

*Status:*
Full Time

*Compensation:*
Competitive

*ABOUT THE ROLE
Position Summary:*
The Kith - Treats Shift Supervisor assists the Shop Manager in planning and directing the day-to-day operations of the shop. They lead and supervise the team to improve customer service, drive store sales, and increase profitability. The Shift Supervisor is also expected to maintain store standards and conditions and foster a positive environment. Ensuring customers' needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability.

*RESPONSIBILITIES
Primary Responsibilities:*

  • Guides processes and completes work based on management direction for functional areas within the store.
  • Acts as the Manager on Duty for assigned shifts.
  • In the absence of the Shop Manager, communicate & partner with Retail Leadership to ensure complete alignment between the Retail and Treats teams.
  • Ensures the consistency of operational processes and execution.
  • Adhere to all Kith and Kith – Treats Policies and ensure compliance by all team members as well.
  • Oversee and participate in the cleaning and maintaining of industrial kitchen equipment.
  • Assists the management team to achieve performance goals and execute standard operating procedures.
  • Supports the store management to ensure work tasks are completed in a timely and efficient manner.
  • Executes initiatives designed to drive customer satisfaction and business efficiencies.
  • Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities, and business metrics.
  • Acts based upon the direction from the Shop Manager and collaborates effectively with employees.
  • Guides work activities during the day, inclusive of before and after normal store operating hours, when a manager may not be present.
  • Assist the restaurant's management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.

*Special Projects/Tasks:*

  • Helps in auditing overall cleanliness and hygienic standards of store front, food prep, and storage areas to ensure compliance with any Food Safety Laws & Requirements.
  • Assist in the execution of any in-store or off-site activations.

**REQUIREMENTS*
Availability:***

  • Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
  • Availability to consistently work weekends, special projects, drops/releases or as the business' needs require.

**Licenses/Certificates:****

  • Valid Level 2 Food Hygiene and Safety certification or equivalent is required.

**Experience:****

  • 1-2 years of management experience in a customer-facing role
  • 1+ years of Food & Beverage experience

**Skills/Abilities:****

  • Ability to perform business math
  • Ability to multi-task
  • Efficient communication
  • Ability to lift and move 30lbs.
  • Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
  • Ability to stand and walk for prolonged periods of time.

**WHO YOU ARE*
Professional Characteristics:***

  • Customer-Service centric
  • Efficient and effective communicator
  • Organized

**Personal Characteristics:****

  • Responsible & reliable
  • A people-person

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