Service Designer

2 days ago

Leeds, Leeds, United Kingdom FDM Group Full time

FDM is a global business and technology consultancy seeking a Service Designer to work for our client within the government sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role that will be based in Leeds or London.

As a Service Designer, you'll work in a multidisciplinary team, alongside researchers and developers, to deliver word-class, user-centered public services.

Responsibilities:

  • Analyse failure within services and identify root causes for that failure
  • Identify opportunities for cost reduction and improvement within an existing service
  • Understand user needs and identify where separate interactions with government should act as one service that meet that need
  • Arrange these separate interactions into rational user journeys within that service
  • Look for commonalities in activities across services where products could be made
  • Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
  • Create and rapidly iterate service prototypes
  • Identify and design new cross-government service patterns and standards

About You

  • Know how the internet works
  • Have a design related degree, or relevant industry experience
  • Be able to sketch and prototype on paper and in HTML
  • Be able to work quickly in an agile environment
  • Be able to explain ideas in a way that other people understand
  • Welcome the constructive criticism of their work and be able to constructively review the work of others
  • Know how to interpret user research
  • Understand how form and function work together
  • Know how to remove complexity from services
  • Be able to write for user interfaces
  • Explain design decisions and be able to represent a service at a service assessment
  • Assess a service and give constructive feedback
  • Put forward the case for design with a product manager
  • Collaborate on designs with a developer
  • Engage the whole multidisciplinary team with the design process
  • Lead a workshop
  • Work at pace

About Us

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

  • Career coaching, mentoring and access to upskilling throughout your entire FDM career
  • Assignments with global companies and opportunities to work abroad
  • Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
  • Annual leave and work-place pension

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