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Food and Beverage Supervisor
2 weeks ago
As a Food and Beverage Supervisor, you will play a pivotal role in ensuring the seamless operation of our restaurant and bar. Working closely with senior management and team members, you will uphold our commitment to delivering the highest level of customer service, consistently exceeding the expectations of our discerning guests.
Responsibilities:
- Oversee the day-to-day management and running of the restaurant and bar, ensuring smooth operations and adherence to high-quality standards.
- Establish strong and professional relationships with our guests, anticipating their needs and surpassing their expectations with personalised service.
- Handle guest complaints promptly and effectively, ensuring resolution and satisfaction. Communicate feedback to the Management team for continuous improvement.
- Ensure compliance with all relevant regulations and standards, maintaining a safe and hygienic environment for guests and team members alike.
- Work alongside the Management team to maintain a smooth and efficient service, contributing ideas for improvement and innovation.
- Lead by example, motivating and developing a team of dedicated staff members to deliver exceptional service with passion and professionalism.
- Conduct daily briefings with the team to communicate priorities, address any issues, and foster a cohesive work environment.
- Implement strategies to maintain high staff retention rates, recognising and rewarding excellence to foster a positive and supportive workplace culture.
- Prior experience as a Restaurant or Food & Beverage supervisor in a fast-paced, luxury venue.
- Demonstrated passion for Food and Beverage, with extensive knowledge of quality products and ingredients.
- Understanding of the current market and awareness of potential competitors.
- Proven experience in managing, leading, and developing a team.
- Strong communication skills and excellent attention to detail.
- Competitive hourly rate of £19.00 to £21.00, inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year - Helle Jensen - Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel - AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
