Financial Services Collections Advisor – Banbury Office
2 weeks ago
Financial Services Collections Advisor – Banbury Office
Location: Banbury, Oxfordshire
Contract: Full-time, Permanent
Salary: Competitive – based on experience
Are you passionate about helping people get back on track financially?
Do you have experience within financial services and thrive in a supportive, energetic environment?
If so — Contact Web wants to hear from you
We're on the lookout for motivated and compassionate individuals to join our growing Financial Services team in Banbury. This is an exciting opportunity to make a real difference by supporting customers in financial difficulty while working with a friendly and driven group of professionals.
What You'll Be Doing
- Speaking with customers to understand their circumstances and agree affordable repayment plans.
- Providing clear, empathetic, and compliant support to help customers manage their accounts.
- Using your knowledge of financial services and FCA regulations to ensure positive outcomes.
- Working collaboratively with your team to hit targets and deliver exceptional service.
- Composing emails to customers.
What We're Looking For
- Experience within financial services, debt management, or collections.
- Excellent communication skills – both written and verbal.
- A calm and understanding approach when helping customers in difficult situations.
- A proactive, team-oriented attitude with a focus on doing the right thing for the customer.
Why You'll Love Working With Us
At Contact Web, we're not your average contact centre. We pride ourselves on our people — our culture is friendly, supportive, and fun, and we believe in helping every team member grow and succeed.
You'll be joining a hardworking, passionate team that genuinely loves what they do, and we can't wait to welcome more amazing people on board
Office-based role – Banbury
Monday to Friday, office hours
Immediate starts available
Job Type: Full-time
Pay: £26,000.00-£28,000.00 per year
Work Location: In person
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