Client Care Coordinator

2 days ago

Marston Green B GN, United Kingdom MSI Reproductive Choices UK Full time

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

  • We're Growing – Be Part of Something Big in the West Midlands Join MSI UK as a Client Care Coordinator
    •
  • Now Hiring in the West Midlands
  • Hours: 37.5 hours

Contract type: Permanent

  • Salary: £24, £26, dependent on experience and skills)
  • Start date: From December 2025 onwards

We're opening a brand-new, state-of-the-art centre in the West Midlands this January – and we're looking for passionate individuals to join us on this exciting journey. Whether you're seeking a fresh start or your next career step, this is your chance to make a real difference.

What is a Client Care Coordinator?

Putting client-centred care into practice requires the support of the entire organisation. We are seeking a passionate and committed Client Care Coordinator to join our team at our West Midlands centre. Here, you'll be part of a friendly team that empowers clients to make reproductive choices that are right for them.

  • About the Role

As a Client Care Coordinator, you'll be the first point of contact for our clients, supporting them through their care journey. From phone consultations and data entry to reception duties and client liaison, you'll play a vital role in delivering compassionate, client-centred care. This list is not exhaustive, and progression opportunities are based on competencies. You will receive bespoke training tailored to equip you in providing safe and effective abortion care to our clients.

For more details about the role, please view the job description:

  • What We Offer
  • Complimentary free onsite parking
  • Improved work/life balance – no more working bank holidays, Sundays, or evenings
  • Birthday Bonus – an additional day of annual leave to celebrate your birthday
  • Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light card
  • 24/7 GP access and wellbeing support
  • Quick travel expense reimbursement – within 10 days

In addition to these perks, there are many more benefits for you to enjoy. Find out more during your interview

Sound like your next move?

Step into a role where compassion meets purpose – and help shape the future of reproductive healthcare.

We're proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Please note:

  • If you do not upload a CV or Resume, your application will not be considered.
  • This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
  • We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.

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