Asset Management Assistant

Asset Management Assistant

London Overground Networkwide

Shift Work - On site

Arriva Rail London

Closing Date: 11th December 2025

Arriva Rail London is an industry-leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.

Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry

Join us as an Asset Management Assistant and play a key part in keeping our stations running smoothly for the millions of customers who rely on us every day. In this role, you'll be at the heart of our digital strategy, helping to maintain and improve customer‑facing assets while ensuring our stations meet key performance targets. You'll work alongside supportive colleagues, responding proactively to faults and customer requests, and making a real difference to the passenger experience.

With safety and professionalism at the core of everything we do, this is a chance to combine technical know‑how with great customer service, and to grow your career with Arriva Rail London as we continue to shape the future of our stations.

Responsibilities:

• You will monitor fault reporting systems, diagnose issues, and carry out reactive maintenance to keep assets operational.

• This individual will proactively inspect and maintain station systems, conducting planned preventative maintenance where required.

• The Asset Management Assistant will take ownership of assets, ensuring faults are reported, escalated if necessary, and downtime kept to a minimum.
• You will maintain accurate records so asset history is available, supporting effective management and decision‑making.
• This individual will work collaboratively with colleagues and station teams, sharing information with both customers and staff to deliver great service.
• The Asset Management Assistant will support the management team in achieving KPIs for digital station assets and assist in the creation, testing, and delivery of replacements.
• You will manage spare assets across stations and act as the subject matter expert for the assets you maintain.
• This individual will comply with retail standards, cash regulations, and support the station accounts team as directed by the line manager.
• The Asset Management Assistant will ensure safe practices when handling TVM dumps, working with colleagues to meet dual‑presence requirements.
• You will comply with Arriva Rail London's Accident and Incident reporting process, attend Fire Precautions training, and apply learning in daily duties.
• This individual will adhere to COSHH regulations, use only company‑provided materials, and remain fully aware of the Alcohol & Drugs Policy.
• The Asset Management Assistant will support the Customer Proposition Management team as directed, contributing to the delivery of excellent customer service.

Qualifications:

• The Asset Management Assistant will need experience carrying out fingertip maintenance on Cubic and Worldline ticket vending machines.

• You will require knowledge of retailing systems in the rail industry, with Worldline MTIS desirable.

• This individual will need a clear understanding of cash regulations and the ability to comply with them.
• You will require strong customer service skills, responding effectively by listening, analysing needs, and delivering appropriate solutions.
• The Asset Management Assistant will need to be instinctively customer‑orientated, ensuring excellent service is consistently delivered.
• This individual will need enthusiasm, motivation, and focus on achieving results, maintaining persistence despite obstacles.
• You will require commercial awareness, balancing customer service with profitability and contributing to minimizing KPI payments.
• The Asset Management Assistant will need flexibility and a positive attitude to change, finding ways to improve work and business processes.
• You will require problem‑solving skills, analysing issues, gathering information, and making informed decisions.
• This individual will need the ability to work collaboratively with colleagues to achieve business goals.
• The Asset Management Assistant will need to recognize the impact of their work on others and support colleagues in achieving shared objectives.
• You will require a clear sense of direction, persistence in pursuing goals, and focus on continuous improvement.

Our benefits include:

• Free Travel for you and a nominated person at your address on TfL Network - this alone worth total £5,200 per annum
• Discounts on European rail services after 1 year of service
• Free travel on Arriva branded rail services around the country
• 75% discount off of season tickets on other Train Operating Companies
• Arriva Village – web-based discounts on various products/services on the high street
• Employee Assistance Programme – 24hr helpline, covering a multitude of subjects

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success...

If you require any reasonable adjustments to be made to the application or interview process, please don't hesitate to let us know.