Customer Operations Control Function Manager

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values

Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:

• Honesty
  : We act with integrity and transparency, sharing information openly and addressing challenges with courage.
• Empowerment
  : We enable people to take initiative, make impactful decisions, and continuously learn and grow.
• Accountability
  : We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
• Respect
  : We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
• Trust
  : We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.

These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

About the role:

SLC have an exciting opportunity for a Customer Operations Control Function Manager. The Customer Operations Control Function Manager is responsible for ensuring that the core risk management processes within the SLC Risk Policy are embedded and operating effectively within the Repayments business area of Customer Operations. Working closely with business control owners to both support and robustly challenge their assessment of control effectiveness and adherence to risk management processes including management of issues and audit recommendations.

What you bring:

• It is essential to have previous experience working in a
  risk management or compliance
  role in financial services, preferably relating to debt management in public or private sector, although not essential.
• It is essential for an understanding and
  sound knowledge of the core components of risk management
  and / or Compliance, e.g. Compliance Monitoring or testing; Risk and Control Assessment; issue management; control testing and monitoring key risk indicators.
• Excellent spoken and written communication skills to discuss and report on control testing and risk-related outcomes to various stakeholders and governance fora
• Ability to build and maintain relationships with a variety of grades and areas of expertise, including senior stakeholders, to ensure adherence to risk management and compliance requirements whilst supporting the business to achieve its objectives.
• Can consider different options and assess multiple impacts to propose options of forward action and, demonstrating problem-solving skills.

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
• To find out what's it's like to work at Student Loans Company click here SLC Careers

The Legal Bits

We'll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.

SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email