SMS Officer

There's nothing quite like the buzz you'll feel when you're playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you'll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.

You'll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You'll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you'll be vital to the continuing smooth running of our airport.

As an Safety Management System (SMS) Officer, you'll play a vital role in driving safety performance and assurance across our airside operations. From monitoring compliance and analysing KPI data to managing safety reports and documentation, you'll be a key driver in maintaining and enhancing our airside safety standards.

We are looking for a self-motivated individual with good emphasis on teamwork with a collaborative approach, have excellent organisational skills and will work to continuously improve Airside Safety Management.

• Managing the Aerodrome Safety Management System (SMS) and providing management information aligned with CAA requirements, including evaluation, monitoring, and action tracking.
• Maintaining documentation for both safety and quality management systems, and producing materials that support continuous improvement.
• Overseeing the full lifecycle of incident and near-miss reviews, ensuring non-compliance is identified and escalated appropriately.

• Presenting safety data and KPI performance to highlight trends, risks, and operational hazards.

• Strong stakeholder management skills with the ability to build effective, collaborative relationships.

• Excellent written and verbal communication skills, with the ability to produce high-quality formal documentation.
• Ability to follow structured processes while also applying lateral thinking to problem-solving.
• Experience in continuous improvement, with the ability to analyse data and craft compelling narratives that drive change.
  A valid UK driving licence and the ability to meet occupational health requirements for an Airside Driving Permit.

Ideally, you will have:

• Familiarity with the regulatory framework governing Heathrow, including relevant documentation and legislation.
• Proven auditing experience and operational knowledge of Airfield/Airside environments.
• Proficiency in Microsoft Excel and the ability to manipulate and present data effectively - experience with Power BI is a plus.

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.