ServiceNow Technical Architect

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

We are seeking a highly skilled and motivated ServiceNow Technical Architect to provide technical leadership, architectural guidance, and governance across Methods' ServiceNow practice. This role is central to ensuring the design and delivery of high-quality, scalable, and secure ServiceNow solutions that align with customer objectives and Methods' delivery standards.

The Technical Architect will act as a source of technical escalation for developers, provide oversight across projects, contribute to bids and presales activities, and play a key role in shaping and maintaining platform governance and technical excellence within the practice.

This position suits an experienced ServiceNow professional with strong development and architecture expertise, a strategic mindset, and a commitment to continual improvement and mentoring others.

Requirements:

Key Responsibilities

• Technical Oversight & Governance - Provide technical direction and quality assurance across ServiceNow implementations to ensure adherence to design principles, coding standards, governance frameworks and best practice across customer environments.
• Architectural Design & Strategy - Design and validate complex, scalable ServiceNow solutions that address business needs across ITSM, ITOM, ITAM, IRM, and beyond. Develop architectural blueprints and contribute to strategic roadmaps in alignment with customer goals and Methods' delivery frameworks.
• Project & Delivery Support - Oversee technical delivery across concurrent projects, ensuring successful execution, risk management, and alignment with project objectives from a development perspective. Support Delivery Leads and Developers in resolving technical challenges and performance issues.
• Developer Mentorship & Oversight - Provide ongoing mentoring and technical guidance to ServiceNow Developers across the practice. Support a capability uplift across ServiceNow Developers through knowledge sharing, peer reviews, and coaching to maintain consistency and quality.
• ServiceNow Community & Knowledge Sharing - Co-lead the internal ServiceNow Community with the ServiceNow Solutions Architect, encouraging collaboration, innovation, and continual improvement. Promote a culture of technical excellence and shared learning across teams.
• ROM & SOW Ownership – Support the scoping, estimation, and creation of ROMs and SOWs for existing customers, ensuring clarity, feasibility, and alignment with Methods' standards. Contribute to the design and delivery of solutions that achieve customer success and align with commercial expectations.
• Bid & Presales Involvement - Support presales activity by contributing technical expertise, authoring proposal content, attending customer presentations, and shaping technical responses in bids.
• Strategic Thinking & Leadership - Engage with customers and internal leadership to identify improvement opportunities, drive platform maturity, and align ServiceNow strategies with business outcomes. Apply strategic thinking and project management skills to balance delivery priorities.
• Continuous Improvement & Certification - Stay informed on ServiceNow platform releases, emerging technologies, and best practices. Maintain and expand ServiceNow certifications, sharing knowledge across the practice to support continual capability development.

Experience, Skills, and Qualifications

Required Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist – ITSM (CIS-ITSM)
• At least one additional Certified Implementation Specialist (CIS) certification
• Desire to achieve Certified Technical Architect (CTA) certification

Essential Experience and Skills:

• Extensive experience designing, developing, and implementing ServiceNow solutions across multiple applications and modules.
• Deep understanding of ServiceNow architecture, integrations, and governance best practices.
• Proven experience providing technical leadership and mentoring within a consultancy environment.
• Strong capability in solution design, platform governance, and performance optimisation.
• Experience with the Agile software delivery lifecycle.
• Strong communication and stakeholder engagement skills, able to translate technical concepts for non-technical audiences.
• Familiarity with Now Create
• Familiarity with CSDM, and CMDB best practices.
• Demonstrable strategic thinking and project management skills.

Desirable:

• ITIL and/or TOGAF qualification.
• Experience designing integrations using Integration Hub, Mid Server, REST, SOAP, JSON, LDAP, JDBC, or other protocols.
• Experience contributing to presales or bid responses.

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.

Benefits:

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website )