Customer Support Specialist

Customer Support Specialist

Chester / Hybrid

£28,000

37.5 hours a week (Monday – Friday)

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Accelerate your career with a company that leads the way

Overview

NextGear Capital, part of Cox Automotive Group is a dynamic vehicle funding business committed to delivering innovative solutions to our clients. We leverage advanced third-party systems to streamline operations and enhance customer experiences.

Why Join Us & What's In It For You?

As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year -
  paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

About The Role

Reporting to the Customer Service Manager, you will play a key role in supporting our internal teams and working closely with dealers, suppliers, and Account Managers. Your mission is to help deliver world-class customer service at every touchpoint. To thrive in this role, you'll bring a genuine passion for exceptional service, strong attention to detail, and an eagerness to learn and develop new skills.

What You'll Be Doing

• Deliver excellent customer service in all interactions.
• Take ownership of requests and aim for first-time resolution whenever possible.
• Ensure the customer journey remains smooth and uninterrupted at every stage.
• Provide continuous support to dealers, suppliers, and Account Managers.

What We're Looking For

• Experience working in a fast-paced, customer-focused environment.
• A strong commitment to delivering excellent customer service that exceeds expectations.
• Proactive approach with the initiative to take ownership of queries and aim for first-time resolution, while prioritising workload to meet deadlines.
• Experience communicating with both internal and external customers.
• Effective verbal, written, numerical, and interpersonal communication skills.
• Ability to collaborate with colleagues and complete tasks efficiently, recognising when to seek support or guidance.
• Ability to remain calm and effective when working under pressure.
• Confidence in identifying information from financial transactions and communicating clearly with customers or suppliers about this data.
• Energetic, positive, and outgoing personality.
• Experience working as part of a team, with an understanding of varied roles and responsibilities aligned to service needs.
• Knowledge of the automotive industry (advantageous but not essential).
• Previous customer service experience (beneficial but not essential).
• Experience reviewing documentation for accuracy and updating core business systems accordingly.

We're Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference?

Apply now and drive your career forward with one of the automotive industry's most trusted names.

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.