Customer Service Administrator

2 weeks ago

Lisburn, United Kingdom Universal Business Team Full time £25,500 - £32,500 per year

Location: Lisburn

Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.

About the Role
In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You'll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

Key responsibilities include:

  • Managing customer enquiries and providing outstanding service.
  • Processing orders accurately and ensuring timely delivery.
  • Building strong customer relationships to drive satisfaction and retention.
  • Identifying opportunities for upselling and cross-selling.
  • Supporting sales teams to achieve and exceed account targets.
  • Collaborating with internal teams to streamline processes and improve workflows.
  • Maintaining accurate records using CRM and sales software such as Sage.

Requirements

What We're Looking For
The successful candidate will demonstrate:

  • Proven experience in customer service, account management, or sales support.
  • Strong proficiency with CRM systems and tools like Sage or Salesforce.
  • Excellent verbal and written communication skills.
  • A hands-on approach, with the ability to problem-solve and think proactively.
  • Ability to adapt to new technologies and contribute to process improvement.
  • A team-player mentality with the confidence to work independently.

Desirable:

  • Experience in distribution, logistics, or manufacturing industries.
  • Customer service or sales-related qualifications.
  • Familiarity with process automation tools.

This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.

Benefits

Salary: £25,500 - £32,500 per annum
Company wide Bonus
Hours: Full-time, 8am- 4.30pm Monday- Friday

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