Field Service Technician

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

Supporting our customers with installations, maintenance, and breakdowns across our machine portfolio. Part of the South Region covering (Swindon, Oxford, Reading and surrounding areas).

What drives this department

The Service Department is a trusted partner to customers worldwide. We focus on understanding their priorities and delivering high-quality technical solutions that keep their operations running smoothly. Our dedicated team is committed to providing an outstanding customer experience and driving long-term success for our clients.

What you will be doing

Installation

• Install, commission, and hand over Bystronic machines at customer sites.
• Assemble electrical, pneumatic, and hydraulic components.
• Support machine set-up at exhibitions and fairs.

Breakdowns

• Diagnose and resolve technical issues.
• Carry out troubleshooting on electrical, pneumatic, and hydraulic systems.

Maintenance

• Perform routine servicing and repairs at customer locations.
• Conduct CNC/PLC software updates and confirm successful implementation.

Machine Operation & Customer Support

• Deliver safety, maintenance, and operator training to customers.
• Assist with physical tasks such as equipment loading/unloading.
• Provide technical advice when required.

Other Responsibilities

• Complete service reports, feedback forms, CRM updates, and installation documentation.
• Follow ISO-based quality processes and contribute to improvements.
• Request and manage spare parts.
• Support sales and service teams with technical insights.
• Manage and track quality complaints.
• Carry out any additional local responsibilities as needed.

Your education & experience

• Technical school, apprenticeship, college, or bachelor's degree in Electrical or Mechanical Engineering (or related field) desirable.
• Minimum 2 years' experience in maintenance, installation, or field service (preferred).
• Solid ability to read, understand, and work from electrical, pneumatic, and hydraulic schematics.
• Basic CNC/PLC and drive system knowledge; ability to perform software updates.

What you need to succeed

• Strong communication skills with the ability to explain issues clearly.
• Takes ownership, shows courage, and accepts responsibility.
• Honest, reliable, and consistent.
• Builds effective relationships with colleagues and clients.
• Shows empathy and balances customer needs with business priorities.
• Stays calm under pressure and reacts professionally to unexpected situations.
• Open to coaching and able to work well with supervisors.
• Comfortable working in uncertain or changing situations.
• Quick learner who can apply new technical knowledge on the job.
• Follows rules, safety procedures, and regulations.
• Keeps focused on priorities and works efficiently.

What else you can bring to the table

• Flexibility to travel extensively (approx. 100%).
• Willingness to work overtime or weekends when required.
• Full UK driving licence.

Your edge

• Demonstrable field experience with high-voltage or high-pressure systems.
• Strong troubleshooting capability across mechanical, electrical, and software domains.

What's in it for you

• Laptop, iPhone, and iPad provided
• Full tool set
• Company car/van
• 25 days' holiday plus bank holidays
• Pension
• Life Insurance
• Private Medical Insurance
• WeCare (access to counselling and wellbeing support)
• Access to gym memberships, discounted shopping vouchers, and more
• Online dental support via Tooth Fairy

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you You can submit your application on our platform with just a few clicks.

We look forward to receiving your online application