Customer Service Lead
1 week ago
Hours:
This role will be a permanent contract working 36 hours per week.
Salary:
£33,750 Per Annum
Closing Date:
Tue, 25 Nov 2025
Are you passionate about helping others and providing exceptional customer service?
If so, then we have the perfect opportunity for you We are recruiting for a Customer Service Lead across our multisite branches in Edinburgh and North Berwick.
As a Customer Service Lead you will divide your time between customers and the team. You will be developing relationships with customers, having great conversations, and highlighting the products and services that Skipton Building Society provides through a variety of channels including face to face, over the phone, and by video.
As a subject matter expert, you will ensure that the team understand the branch's contribution plan and understand key messages and actions. You will coach and develop the team through effective observations and one-to-ones, working as one team to achieve together.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
Together, you can help us build a better Society
What Do We Need From You?
- Experience of developing relationships with customers and providing exceptional service.
- Enjoys listening and asks appropriate questions to build great relationships.
- Leads by example and shows pride in what they do.
- Experience of inspiring and motivating a team to drive performance.
What Is In It For You?
The role of Customer Service Lead is a permanent position working 36 hours per week across Monday to Saturday to cover opening hours of the branches.
The role covers the multisite of Edinburgh and North Berwick and we need someone who can be flexible to work in both locations as business demands. This will be discussed in more detail at interview stage.
The salary is £33,750 depending on experience, plus a range of benefits which include
Annual discretionary bonus scheme.
25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
Generous employer matched pension contributions – up to 10% per annum.
We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
A commitment to training and development.
Private medical insurance for all our colleagues.
Salary Sacrifice Scheme for hybrid/electric car.
-
Customer Service Lead
1 week ago
Edinburgh, Edinburgh, United Kingdom Skipton Building Society Full time £37,750 per yearHoursThis role will be a permanent contract working 36 hours per week.Salary£33,750 Per AnnumClosing DateTue, 25 Nov 2025Are you passionate about helping others and providing exceptional customer service?If so, then we have the perfect opportunity for you We are recruiting for aCustomer Service Leadacross our multisite branches inEdinburghandNorth...
-
Customer Service Associate
2 weeks ago
Edinburgh, Edinburgh, United Kingdom 19cbdcd3-7d99-41c9-a791-07f30b677f1d Full time £25,000 - £35,000 per yearBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
-
Customer Service Associate
2 weeks ago
Edinburgh, Edinburgh, United Kingdom 19cbdcd3-7d99-41c9-a791-07f30b677f1d Full time £20,000 - £30,000 per yearBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
-
Customer Service
1 week ago
Edinburgh, Edinburgh, United Kingdom RBS Full time £28,000 - £50,000 per yearJoin us as a Senior Personal Banker in EdinburghYou'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protectionWith no two days the same, you can expect lots of variety as you help us deliver a banking service...
-
Customer Service
1 week ago
Edinburgh, Edinburgh, United Kingdom RBS Full time £32,650 - £56,620 per yearJoin us as a Senior Personal Banker in EdinburghYou'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protectionWith no two days the same, you can expect lots of variety as you help us deliver a banking service...
-
Customer Services Associate
3 days ago
Edinburgh, Edinburgh, United Kingdom UPS Full time £25,000 - £55,000 per yearBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
-
Customer Service Advisor
6 days ago
Edinburgh, Edinburgh, United Kingdom NatWest Boxed Full timeWe're building something betterThis role is in NatWest BoxedAt NatWest Boxed, we're a high performing team that's always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.Our people work differently depending on their jobs and needs. From...
-
Edinburgh, Edinburgh, United Kingdom Royal Voluntary Service Full time £22,638 per yearJob DescriptionRoyal Voluntary Servicehas an opportunity available for aRetail Customer Assistantto join our team atRVS Cafe, Perth Royal Infirmary, PH1 1NX.You will join us on apart-time, permanent basisand in return, you will receive a salary of£12.43 per hour (FTE £22,638 per annum).About The Retail Customer Assistant RoleRoyal Voluntary Service...
-
Customer Service Agent
2 weeks ago
Edinburgh, Edinburgh, United Kingdom 7ea01580-ad44-4d1f-9b50-75158e967f06 Full time £24,984 - £31,696 per yearJob Title:Customer Service Agent (Part-time 25 Hrs)Company:SwissportLocation:Edinburgh AirportContract Type:Fixed Term until 31/10/2026Hours:25 hours per week, between Monday – Sunday (shift work)Pay:£12.41 per hourAbout the company:Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and...
-
Customer Services Model Office
4 days ago
Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time £76,394 - £89,640 per yearJob title:Customer Services Model Office - Senior ManagerLocation:Edinburgh or LeedsSalary: £76,194 - £89,640Hours:Full timeWorking Pattern:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.About this opportunity:We have an exciting opportunity for a talented leader to help build...
