Night Duty Manager

2 weeks ago

Cardiff CF EZ, United Kingdom Marriott Cardiff Full time £28,000 - £42,000 per year

Are you passionate about delivering exceptional hospitality and ensuring smooth operations while the world sleeps? Do you thrive in a leadership role where every night brings new challenges and opportunities? We are seeking a dedicated Night Duty Manager to join our Front Office team and be the heartbeat of our hotel during the night shift.

We believe in empowering our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, and to work within a culture of respect and kindness.

What We Offer

Alongside a competitive salary and opportunities for personal development, you will also enjoy:

  • Free Meals on Duty - Complimentary meals provided while at work
  • Uniform Provided - A professional uniform supplied
  • Explore Discounts - A Marriott Discount Card offering benefits across 140 countries
  • Pension Scheme - Participation in The People's Pension
  • Employee Assistance Programme - Confidential support for financial, health, and wellbeing matters
  • Career Growth - Ongoing training and development opportunities to enhance your skills and progress your career

Role Overview

As Night Duty Manager, you will oversee the smooth running of the hotel during overnight hours, ensuring our guests receive the highest level of service and safety. You will lead the Nights Front Office team, manage the night audit process, and act as the Person on Duty, making key decisions and supporting departments across the hotel.

This role requires strong leadership, attention to detail, and a proactive approach to guest satisfaction, operational excellence, and team development.

Key Responsibilities

Night Operations & Leadership

  • Lead and supervise the Front Office team during the night shift
  • Manage guest check-ins, check-outs, and overnight requests with professionalism and warmth
  • Conduct hotel walkarounds to ensure safety, cleanliness, and operational readiness
  • Oversee the completion of the night audit and end-of-day financial procedures
  • Act as the Person on Duty, making effective decisions and supporting all departments

Guest Experience & Safety

  • Deliver exceptional guest service and resolve overnight issues promptly
  • Ensure wake-up calls, room service, and guest requests are handled efficiently
  • Maintain a secure and welcoming environment for guests and associates
  • Report and respond to accidents, injuries, and unsafe conditions

Teamwork & Standards

  • Support and motivate the night team to achieve departmental goals
  • Communicate effectively with day teams to ensure seamless handovers
  • Uphold Marriott brand standards and ensure compliance with procedures
  • Participate in training, recognition, and performance development initiatives

Administration & Systems

  • Ensure accurate posting of charges and processing of payments
  • Maintain confidentiality and protect company assets
  • Use systems such as Opera and Microsoft Office to manage reports and communications

Candidate Profile

Experience

  • Previous supervisory experience in a hotel night team or similar environment preferred

Skills & Knowledge

  • Strong communication skills (verbal, listening, writing)
  • Proactive, reliable, and solution-oriented
  • Able to lead and inspire a team
  • Knowledge of hotel systems and night audit procedures desirable

Education

  • Good level of English essential

This is more than a job - it's an opportunity to be part of a global brand that values excellence, growth, and sustainability. If you are ready to take ownership of the night and help create unforgettable guest experiences, apply today and start your journey with us.

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