Maintenance & Repairs Admin Coordinator

Job Description
Maintenance & Repairs Admin Coordinator
Property Services | Squared Housing Association
Hours:
37 hours per week (full-time)

Salary:
£28,000 per annum

Location:
Office-based - Bramingham Business Centre, Unit B2, Enterprise Way, Luton LU3 4BU

Reporting to:
Maintenance & Repairs Admin Team Leader

About Squared
Squared is a not-for-profit housing association providing affordable homes across Luton and South Bedfordshire since 1962. We're proud of our strong local roots, our friendly and inclusive workplace, and our commitment to placing the customer at the heart of everything we do.

We believe housing is more than just a home - it's about support, opportunity, and helping people move forward in a way that suits them. We're ambitious, growing, and always looking for people who share our values and enjoy making a real difference.

About The Team
Our Property Services team looks after around 700 properties, including homes, hostels, and office premises. We work closely with in-house colleagues and trusted local contractors, collaborating across departments to deliver a high-quality, customer-focused service.

About The Role
We're looking for an organised and proactive Maintenance & Repairs Admin Coordinator to provide essential coordination and administrative support within Property Services.

You'll act as a key point of contact for repairs and void works, helping to prioritise workloads, support service delivery, and ensure our customers receive a professional, responsive service. You'll also support the Team Leader with scheduling, reporting, and meeting operational targets, while ensuring compliance with health and safety requirements — including Awaab's Law.

This is a busy, office-based role, ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively.

What You'll Be Doing

• Acting as the main point of contact for repairs, voids, and maintenance enquiries
• Coordinating reactive repairs, planned works, and compliance activities
• Logging and managing work orders using internal IT systems
• Liaising with customers, contractors, operatives, and inspectors
• Monitoring progress, prioritising tasks, and maintaining accurate records
• Supporting health, safety, and compliance obligations (including gas, electrical, fire safety, and Awaab's Law)
• Delivering excellent customer service across phone, email, and online portals
• Supporting the Team Leader with scheduling, reporting, and administration
• Gathering and responding to customer satisfaction feedback
• Contributing ideas to improve efficiency, quality, and service delivery

About You
You'll be a confident and well-organised administrator with experience coordinating property or maintenance services. You'll enjoy working with people, communicating clearly, and keeping things running smoothly behind the scenes.

You'll Bring

• A strong customer-focused approach with excellent communication skills
• The ability to manage multiple priorities and work to deadlines
• Confidence using IT systems and Microsoft Office (Word, Excel, Outlook)
• A good understanding of property maintenance processes
• Awareness of health & safety and compliance requirements
• A proactive, problem-solving mindset and a willingness to go the extra mile

Essential Criteria

• GCSEs (or equivalent) in English and Maths
• Experience in an administration or coordination role within property services
• Strong organisational and planning skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team in a fast-paced environment

Desirable

• Knowledge of housing or property maintenance regulations
• Experience delivering service improvements
• Understanding of building maintenance tasks and timescales

Your Journey With Us
At Squared, our Navigator values guide how we work and grow together. We're looking for someone who:

• Is approachable, friendly, and customer-focused
• Embraces change and suggests improvements
• Communicates clearly and respectfully
• Delivers high standards and keeps promises
• Enjoys being part of a connected, supportive team
• Sees challenges as opportunities to innovate
• You'll be supported through our Personal Review Framework, helping you develop, succeed, and build a rewarding career with us.