Credit Control Administrator

2 weeks ago

Shrewsbury, Shropshire, United Kingdom Commercial Services Group Full time £312,000 per year
Location: Hybrid/Shrewsbury, Shropshire
Salary/package: £26,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week

This is an exciting opportunity to join our dynamic team as a Credit Control Administrator, where you'll play a key role in ensuring smooth financial operations and accurate customer account management at Commercial Services Group. This is a great opportunity to build your expertise within a respected organisation and contribute directly to the success of the Finance function.

Who we are

Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO). We support over 16,000 education and public sector customers across the UK and internationally, generating over £800 million in revenue annually. As part of the Corporate Services Division, you'll be part of a fast-growing organisation that reinvests profits into frontline public services, combining commercial performance with real social impact.

Why this role matters

The Accounts Receivable Administrator plays a vital role in maintaining accurate financial records and ensuring the timely processing of payments. By reconciling accounts, resolving customer queries, and supporting credit control, the role safeguards cash flow and strengthens customer relationships. This position is key to the smooth running and integrity of the wider Finance function.

What you'll be doing
  • Download and reconcile daily bank statements (Barclays, Sage Pay) with Dynamics ledgers.
  • Post cash receipts, process card payments by phone, and handle cheque postings.
  • Allocate payments correctly, maintain accurate contact details, and update finance information in Dynamics.
  • Assist the credit controller with chasing outstanding customer debts.
  • Respond to customer account queries via email/phone and manage the Accounts inbox efficiently.
  • Perform ongoing Dynamics housekeeping, ensuring issues are resolved or escalated promptly.
  • Check overnight invoicing batch runs, coordinating with IT and Finance Manager if problems arise.
What we're looking for
  • Previous Accounts Receivable experience.
  • Strong communication skills, both verbal and written.
  • Excellent organisational skills including the ability to prioritise and work under pressure.
  • Demonstrable customer service skills and a confident telephone manner.
  • Ability to adapt to changing requirements and priorities.
What you'll get in return
  • Salary of £26,000 per annum
  • 25 days annual leave, plus your birthday off
  • Life assurance cover (4x salary)
  • Pension scheme with 4% employer contribution
  • Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
  • Volunteer days and access to a comprehensive wellbeing programme
  • Tailored learning and development support with real opportunities to progress
Why CSG?

Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.

Department Corporate Role Corporate Finance Locations Shrewsbury Remote status Hybrid Yearly salary £26,000 Employment type Full-time Portfolio Corporate Brand Corporate CSG DBS Vetting Required? Not required

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