Major Works Director

Date Posted:

Country:

United Kingdom

Location:

Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD

• Leadership & Strategy
• Define and execute the strategy for the Major Works division in line with company objectives.
• Build and lead a high-performing sales and delivery team, instilling a culture of ownership, accountability, and excellence.
• Attract, retain, and develop top industry talent, leveraging networks and reputation.

• Foster a safe working environment, with field safety, employee wellbeing and sustainable product design solutions embedded within all interactions

• Sales & Business Development

• Drive the growth of the Major Works portfolio by developing strong relationships with consultants, contractors, developers, and key accounts.
• Ensure the team builds and converts a healthy pipeline of opportunities across modernisation and new installations.

• Personally lead strategic bids and negotiations for major projects, ensuring profitable growth.

• Project Delivery & Operations

• Oversee the execution of all Major Works projects, ensuring safety, quality, and on-time delivery.
• Implement robust governance, controls, and reporting to ensure projects meet financial and operational targets.
• Drive continuous improvement in processes, reducing delays, overruns, and rework.

• Ensure customer satisfaction and responsiveness for clients throughout all phases of project work, including periodic reviews of the quality management system and root cause analysis assessments.

• Financial Performance

• Full P\&L responsibility for the Major Works division.
• Ensure accurate forecasting, budgeting, and margin management.
• Identify and eliminate loss-making projects, embedding a culture of commercial discipline.

• Progress all relevant project variation orders with project team and to provide a solution for clients for any out-of-scope additional items as they arise

• Customer & Market Leadership

• Build Liftec Express's reputation as a trusted partner for major lift projects.
• Ensure strong customer communication, responsiveness, and delivery standards that exceed expectations.
• Represent Liftec Express at industry events

Skills and Qualifications:

• Proven track record in a senior leadership role within the lift or construction industry, with experience in both sales and project delivery.
• Strong industry reputation and network, with ability to attract new business and talent.
• Full P\&L accountability experience, with evidence of driving profitability and growth.
• Deep understanding of lift modernisation and installation projects, including technical, commercial, and operational aspects.
• Strong leadership and team-building skills, with ability to inspire and hold teams accountable.
• Excellent commercial acumen and contract negotiation skills.
• Customer-focused, with strong relationship-building and influencing skills.
• Resilient and adaptable, with experience of leading in turnaround or transformation environments.

Key Competencies (Liftec Express Values & Behaviours):

• Ownership: Takes full accountability for decisions and outcomes, following through on commitments and driving results that support the long-term success of Liftec Express.
• Service: Puts customers and colleagues at the centre of every action, delivering solutions with urgency, care, and a dedication to exceeding expectations.
• Honesty: Communicates openly and transparently, addressing challenges directly and fostering trust through clear, authentic dialogue.
• Integrity: Acts consistently with fairness and professionalism, making the right choices even when they are difficult, and setting a standard others can rely on.
• Excellence: Strives for the highest quality in all areas of work, challenging the status quo, seeking continuous improvement, and inspiring others to do the same.

Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers.

Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed is found in all of our people who in turn, are our assets that make things happen for our customers. We strive to be the best which means we set big goals, rise to achieve them, and win as a team.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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