Customer Support Associate

37.5 hours per week

Monday - Friday, 9:00 -17:30

Permanent

About Groundsure

Groundsure provides homebuyers, business and professionals with the tools to be able to make informed decisions when buying land and property. We are the experts when it comes to risks such as contaminated land, flooding, ground stability and mining. Over our 20+ year history we have helped inform millions of property transactions.

Our goal is to ensure our customers feel confident and able to understand the data and insight we present, and what it means to them. As a brand, we pride ourselves on putting the customer first and delivering exceptional customer service. If you have a flair for exceptional customer service, an aptitude for learning and natural curiosity, this role is for you.

About the role

Our team is no ordinary customer service team. As a Customer Service Associate you will be the first touch point our clients have with our brand, so we are looking for people who enjoy working as part of a high performing team and taking on new challenges.

We provide full on the job training, and our team deals with the usual customer service tasks, such as placing orders, providing quotations and setting up new accounts, through to dealing with technical queries and product insight.

We are looking for someone who is an excellent communicator, both with colleagues and customers. You will need excellent organisational skills in order to manage a busy workload whilst also retaining a keen eye for detail.

Some of your key responsibilities:

● Dealing with customer queries via phone and email

● Placing customer orders using mapping tools

● Monitor internal systems applicable to the role

● Assist other departments such as sales and consultancy teams with queries where

required

● Recommend suitable products and services to our customers

● Leveraging internal expertise to coordinate the handling of complex enquiries, ensuring timely completion to the satisfaction of the customer

Your skill set:

● Customer support, customer experience or customer service skills are essential

● Experience with Google Drive (Gmail, Docs, Sheets, Slides) or similar

● CRM experience is preferred but not essential

● Excellent written and verbal communication skills

● A methodical and logical approach

● Ability to work autonomously, as well as part of a team

● High level of accuracy and attention to detail

Groundsure is committed to fully investing in our people and through bespoke training and our career development framework can enable you to move through the team or business via a dedicated learning and development plan.

What we offer:

● Flexible working. This role is hybrid with a minimum 3 days per week in the office

● 25 days holiday plus public holidays

● Long service leave

● Birthday day off

● Option to buy or sell holiday

● Share incentive plan

● Pension scheme eligible after 3 months of service with 5% contributions matched

● Life assurance scheme provided through our pension plan

● Income protection plan

● Comprehensive discounts on major retailers via Groundsure Home

● Wellbeing centre

● Access to free health and fitness classes and other perks with Nile House

● Volunteer days

Inclusive workforce

At Groundsure, our goal is to create a culture where individuals of all backgrounds feel

comfortable in bringing their authentic selves to work. We want all Groundsure people to feel included and truly empowered to contribute fully to our vision and goals.

Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics.

Groundsure is an ATI Global brand. ATI Global is a specialist, global, information company that helps the world's most ambitious businesses win in the digital economy.

Job Types: Full-time, Permanent

Pay: £25,260.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free fitness classes
• Health & wellbeing programme
• Life insurance
• On-site gym
• Paid volunteer time
• Referral programme

Work authorisation:

• United Kingdom (required)

Work Location: In person