Assurance and Transformation Manager

Health Innovation North West Coast is offering a fantastic opportunity for a dynamic, passionate and driven individual to join our team as an Assurance and Transformation Manager. This is a key position where you will play a crucial role in shaping and delivering assurance, improvement and transformation initiatives across the organisation.

We are seeking someone with strong leadership and management qualities, who is solution-focused, self-motivated, and thrives in a demanding, evolving environment. You will be central to ensuring the successful implementation of assurance solutions and projects that align with the development of our strategy and long-term organisation development goals.

Main duties of the job

As the Assurance and Transformation Manager, you will work collaboratively with senior leaders, internal teams, NHS and other partners, to ensure quality and consistency across programmes. You'll provide robust assurance and oversight to establish quality processes while leading on the adoption of innovative systems and processes that support organisation-wide improvement.

Key to your success will be your ability to bring together stakeholders, nurturing strong relationships and building consensus to drive impactful, sustainable change. You will be instrumental in supporting change management efforts across the organisation, using your engaging, proactive, and positive approach to champion transformation and improvement.

The Assurance and Transformation Manager role is required to provide a leading role in the development and management of the organisations corporate systems and processes, through commissioner assurance reporting and internal dashboard development. The role is also required to project manage the implementation of key digital systems for the organisation, along with day-to-day responsibility for the management and continued development of system functionality and supporting processes across HINWC.

About us

Health Innovation North West Coast transforms lives through innovation by supporting health and social care teams to find, test and implement new solutions at scale to both address the NHS' greatest challenges and driving economic growth.

We are one of 15 health innovation networks across England. We work with healthcare organisations and businesses to support the spread of all types of innovation within the NHS, from new technologies to ways of working and service improvements. We do this to improve services for patients, enable NHS efficiencies and support economic growth.

At a local level, we work to:

• Identify innovation and improvements to specific problems, whether that be within a healthcare, academic or business setting, creating an innovation pipeline.
• Empower innovators and those developing improvements to further their ideas and get them in front of the right people.
• Advance the uptake and spread of innovation and improvements by delivering national programmes and initiatives within the NHS and social care.

At a national level, our goal is to bring individual health innovation networks together to create a collaborative network with an authoritative voice and greater impact, highlighting successes and sharing best practice so that we can achieve change on a wider scale

Job responsibilities

The post will be responsible for (but not limited to):

• Mapping and development of digital systems to meet HINWC requirements
• Management of corporate digital systems
• Development of data management and analytic processes to support organizational requirements
• Development of data management and analytic systems to deliver dashboard and summary reports for internal and external assurance purposes.
• Visualise analysed data to present in a meaningful and effective manner
• Lead on National Quarterly Data Collection (NQDC) processes for the organisations, coordinating activity across teams.
• Scoping, planning and delivery projects within agreed timescales and approach.
• Development of evaluation approaches for projects
• Development and monitoring of project reporting metrics.
• Project documentation including creating reports for a variety of audiences.
• Development and management of a range of digital systems including;
• Customer Relationship Management (CRM),
• Office365 (including SharePoint and Teams),
• CoPilot and other AI solutions
• Project Management system
• Develop PMO systems and processes, supporting the Senior Leadership Team
• Provide oversight for the PMO function
• Line management of PMO and Project Support Officer resources.
• Management of matrix project resources for project delivery.

Person SpecificationKnowledge and ExperienceEssential

• Knowledge of health and care services and associated NHS policy
• Knowledge of the NHS and Care system and structures
• Experience of data analysis and data systems management
• Experience of data visualisation and dashboard development
• Reporting submissions - commissioners and Senior Management Teams.
• Experience of running a range of projects in a complex changing people focused organisation from design stage until completion
• Experience of engaging with multidisciplinary teams in achieving successful outcomes.
• Knowledge and experience of governance and assurance in an NHS setting either directly or by working in partnership with the NHS.
• Experience of writing concise and effective reports for organisations' internal forums
• Experienced team leader and line manager.
• Knowledge of information governance requirements
• Understanding of multidisciplinary issues, collaborations and networking
• Evidence of policy and strategy development
• A minimum of 5 years' experience within a management role within a customer focused organisation which must include:
• Experience in designing and using a range of evaluation methods
• Experience of successfully managing complex projects within a programme management system including evidence of appl icat ion of change management methodologies.
• Experience of creating and managing ongoing productive relationships with a wide variety of stakeholders.
• Management and delivery of multi stakeholder events.
• Experience of using Project Management software systems
• Experience of using a CRM system
• Experience of training others to use software systems
• Experience of writing assurance reports and risk assessments for internal and external stakeholders
• Experience of writing concise and effective reports for organisations' internal forums
• Experience in designing and using a range of evaluation methods

Desirable

• Implementing major changes to working methods and evaluating effectiveness.
• Delivering online education and training and designing content.
• Understanding of theory and practice of how to innovate and its application in health and care organisations.
• Evidence of an understanding and interpretation of national and local NHS policy.
• Experience within an NHS, mental health or care environment
• Evidence of an understanding and interpretation of national and local NHS policy.
• Working with community and voluntary groups
• Working with excluded sections of the community
• Experienced team leader and line manager.
• Evidence of using coaching approaches to working with teams and individuals

Education / QualificationsEssential

• Working towards or educated to Master's degree level or equivalent experience
• Project Management qualification e.g. Prince2, Agile, etc
• Evidence of continuous personal professional development.

Desirable

• Post Graduate qualification in a relevant discipline
• Programme Management Qualification (MSP or equivalent)

Work Related CircumstancesEssential

• Ability to comply with the travel requirements of the post and undertake work-related journeys within the NWC area (regularly), nationally (occasionally) and internationally (occasionally if in the interests of the organisation).

Desirable

• Must be able to work outside traditional office hours on occasions and work flexibly

Skills and AbilitiesEssential

• Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organisation and in our partner agencies.
• Ability to manage external suppliers and contracts for the systems used
• Analytical skills and the ability to take a diverse range of data and synthesise to key metrics to demonstrate outcomes and impact
• Ability to work effectively within a team environment including team-building, negotiation and team management skills
• Ability to identify resources and delegate as needed
• Able to identify tactics and strategies to implement appropriate approaches to Change Management
• Demonstrates the organisation's values: - Caring - Collaborative - Courageous - Inclusive - Innovative Application and Interview

Salary

£47,810 to £54,710 a year Per Annum

Contract

Permanent

Working pattern

Full-time

For questions about the job, contact:

Associate Director of Operations

Claire Hodgson