Assistant F&B Service Manager

Job Description

An incredible opportunity for an Assistant F&B Service Manager to join voco Oxford Spires and help lead our team to greatness

We are offering a salary of £32, service charge

Staff Accommodation available in Oxford up to 6-months in case of relocation

At voco, everyone's a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

voco Oxford Spires, a stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre. At voco Oxford Spires our guest rooms offer welcoming voco flourishes. Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon's bar with outside options for eating and drinking on the attractive terraces. The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer.

Check out our Instagram page @vocooxfordspires

As our Assistant Food & Beverage Service Manager, you will support the Food & Beverage Service Manager with the effective and efficient running of the hotel food and beverage teams, provide hands-on operational support, handle rotas & supervise shifts. You will form part of our leadership team and work closely with the F&B Manager to ensure the guest experience is personalised and always exceeds expectations. You will also act as deputy during the F&B Service Manager's absence, ensuring team management, rota completion, and service standards are maintained.

Working as an Assistant Food & Beverage Service Manager you will ensure all team members are trained to a high standard, manage rotas and work a variety of shifts including Days, Evenings and Weekends (including bank holidays).

Main responsibilities are:

• Support the Food & Beverage Service Manager in delivering a high-quality guest experience across all F&B outlets.
• Supervise the daily operations of our restaurant, bar, and event spaces.
• Lead and motivate the F&B team to deliver exceptional service and maintain brand standards.
• Monitor service quality, guest satisfaction, and operational efficiency.
• Assist in managing inventory, ordering, and cost control to optimize profitability.
• Ensure compliance with health & safety regulations and licensing requirements.
• Collaborate with other departments to ensure seamless service delivery.
• Take ownership of team engagement, training, and performance development.

To succeed as an Assistant F&B Service Manager you will need:

• F&B team leadership experience for 2+ years in a property of similar size & standard
• Adaptability - you will perform a variety of activities as needed across all food and beverage departments
• Strong organisational skills & good understanding of food safety and hygiene standards.
• Knowledge of appropriate F&B systems to support operational processes, table reservation management system, Micros Simphony (or relevant POS) and dimensions
• To be Guest-focused with an eye for detail in service quality.
• A proactive approach to problem-solving and continuous improvement.

Our Assistant F&B Service Manager enjoys a range of perks including:

• Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Meals whilst on duty
• Discounted international/worldwide room rates for yourself, family and friends - Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores - all the way from retail to cinema
• We provide every employee company sick pay and life insurance
• Access to our fully funded Employee Healthcare Service 24-7 offering advice and support

If you're a hands-on, guest-focused F&B professional with a passion for operational excellence and team leadership-and you want to join a brand that values laid-back but attentive service with a focus on sustainability-apply today to become our Assistant F&B ServiceManager

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

About Us

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

About the Team

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

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