Duty Officer/Gym Instructor

The National Badminton Centre is all set with a modern new look and we want you be a part of its reinvention. An accredited Elite Training Centre, the NBC is the home of badminton in England…where the best talent is nurtured and elite athletes are developed to compete and represent England and Great Britain on the world stage. And yet it is so much more. Of course we host world-class badminton courts open to clubs, coaches and the wider badminton community. However, we are also home to public and professional gym facilities, fitness suites and a spin studio, meeting rooms, a popular three-star 25-room hotel, a sports bar, a small restaurant and we even host the National Badminton Museum - all open to the public.'

Inviting. Inclusive. Inspiring. We are always aiming to deliver more to our badminton community. And with this modern new look, the NBC is set to be better, bolder and bring so much more to so many. We are making the National Badminton Centre a great place to work, rest and play. And you could be part of its success.

Job Title:Duty Manager/Fitness Instructor

Salary:£27,000

Hours:37.5, permanent (shifts include evenings, weekends and holidays)

Role summary

Duty Manager/Fitness Instructors are responsible for providing a safe and welcoming environment for all visitors to the NBC – from Olympic athletes and Badminton England staff to lodge guests, museum visitors and club members using out fitness facilities. This role requires someone who is willing to working morning and evening shifts during both the week and weekends, be adaptable, customer-focused and able to work both independently and as a part of a team, while providing an excellent fitness experience and ensuring the smooth running and safety of the centre. The role also includes ensuring Health and Safety guidelines are followed and compliance records are maintained.

Main Responsibilities:

Customer Service and Member Engagement

• Act as an ambassador for Badminton England and the National Badminton Centre (NBC), promoting our values and delivering a positive brand experience for all visitors – including Olympic athletes, gym and badminton members, hotel lodge guests, museum visitors and staff.
• Maintain high visibility in all areas of the centre, particularly within fitness spaces, engaging with customers in a professional and positive manner that fosters achievement of individual fitness goals.
• Provide excellent customer service to all users, motivating members to reach their fitness goals and maintain a healthier lifestyle through tools such as Myzone and Egym.
• Conduct gym consultations, inductions (including junior inductions) and create tailored fitness plans and managing records and administration to track progress
• Support membership sales by conducting facility tours, understanding customer goals and aligning these with available services.

Operational & Facility Management

• Oversee day‑to‑day operations of the NBC, ensuring smooth functioning of both fitness and wider centre facilities.
• Act as a key holder, responsible for opening and closing the centre on a shift basis.
• Carry out daily operational and cleaning tasks, including gym and facility checks via OpsPal, as well as weekly equipment inspections and reporting faults to management.
• Coordinate with maintenance staff to ensure facilities are safe, well maintained and any repairs are escalated promptly.

Financial & Administrative Tasks

• Support daily financial responsibilities such as processing transactions, bookings and maintaining accurate records.
• Assist with membership sales, including onboarding and ensuring customer data is correctly recorded.
• Identify opportunities for cost efficiencies without compromising quality or member experience.

Staff Coordination

• Coordinate and support team members on shift (housekeeping, reception, fitness), ensuring smooth handovers and effective teamwork.
• Lead by example in delivering high standards of customer service and operational performance.
• Oversee contractors, ensuring compliance with permits to work and adherence to quality standards.

Compliance, Safety & Health Standards

• Ensure compliance with health and safety regulations across all areas of the building and fitness facilities.
• Complete and record regular health and safety checks, escalating any concerns appropriately.
• Maintain emergency readiness, assisting in building evacuations when required.
• Provide first aid and complete accident/incident reports in line with centre procedures.

Communication & Community Engagement

• Contribute to clear handovers and regular communication with senior management regarding operations and fitness services.
• Handle customer complaints and operational challenges professionally and proactively.
• Collaborate with the Fitness & Rackets Manager and wider team to plan events and initiatives that promote community engagement and enhance member experience.

In addition to your core role, we offer qualified staff the opportunity to deliver private personal training sessions, up to 10 hours per week.

This allows you to further develop your professional profile and enhance your earning potential within a supportive and dynamic environment

Who are we looking for?

Qualifications & Skills:

• Level 2 / 3 Fitness Instructor qualification
• Level 3 Personal Training qualification (Desirable)
• Strong interpersonal skills and a passion for the Health and Fitness Industry
• Ability to multitask and prioritise in a fast-paced environment

Additional Requirements:

• First Aid certification (training provided if needed).
• Flexibility to work shifts - mornings, evenings, weekends, and holidays as required.

Job Type: Full-time

Pay: £27,000.00 per year

Work Location: In person