Housing Support Officer

1 day ago

Grimsby DN, United Kingdom YMCA Full time

Job Overview

We are seeking a dedicated and detail-oriented Housing Officer to join our team. The successful candidate will play a crucial role in managing housing applications, ensuring compliance with policies, and providing exceptional service to residents.

As a Housing Officer you will actively assist residents in maintaining and aligning to their accommodation agreements, whilst supporting them in engagement and participation activities, promoting everyday life skills, mental health and wellbeing.

This pro-active role works cohesively within the Housing Team, providing extended support which includes interviewing prospective residents, welcoming and inducting new residents helping them settle into our facility seamlessly.

Each Housing Officer is assigned a caseload, where you will help foster healthy relationships with residents and staff, whilst seeking out improvements in wellbeing and mental health, through meaningful engagement activities.

Support and Advice :

  • Interview prospective residents, collecting references and other vital information.
  • Make recommendations to the Accommodation Manager as to whether to offer a placement.
  • Welcome and induct new residents and familiarising them with our accommodation and facilities.
  • Ensure residents are clear about their responsibilities and the terms of their accommodation agreement.
  • Support residents in maintaining healthy relationships with fellow residents and staff members.
  • Provide meaningful engagement activities which support the residents wellbeing.
  • Address any behavioural issues e.g. : substance misuse, aggression, offending where necessary.
  • Challenging unacceptable behaviour and using restorative practice techniques to resolve conflict.
  • Preparing for a successful move on and living independently.

Environment :

  • Promote a supportive and stigma free environment, where residents feel safe and secure.
  • Ability to encourage participation in education, training and volunteering activities.
  • Be aware of all safeguarding requirements in respect of exploitation of vulnerable residents.

Administration :

  • Attend shifts handovers and staff meetings providing appropriate information for briefings.
  • Carry out welfare checks and room checks, noting details accordingly.
  • Provide practical support in areas such as tenancy sustainment and basic living skills.
  • Ensure accurate client support records, needs and risk assessments through the In-Form System.
  • Ability to use effectively EPOS till systems to process resident vouchers and rent payments.

Teamwork and Collaboration :

  • Ability to work collaboratively with multi agency teams.
  • Adaptability to work to a fluid rota, operating to the needs of the individuals accessing our service.
  • Liaise with the North East Lincolnshire homelessness team.

Job Types: Full-time, Permanent

Pay: £26,208.00-£28,288.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site gym

Experience:

  • Care home: 1 year (required)

Location:

  • Grimsby DN32 (preferred)

Work Location: In person

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