Tech Bar Engineer

3 days ago

London, Greater London, United Kingdom Lockton Full time

Your Responsibilities
We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team. This role is pivotal in providing first-line technical support through our walk-up Tech Bar service. You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.

Key responsibilities are:

  • Provide 1st line support for walk-up users at the Tech Bar.
  • Diagnose and resolve common technical issues on the spot (first-time fixes).
  • Triage more complex issues and escalate appropriately.
  • Log incidents and service requests accurately in the ITSM system.
  • Deliver exceptional customer service and maintain a professional attitude.
  • Educate associates on basic troubleshooting and IT best practices.
  • Maintain the Tech Bar environment and ensure it is welcoming and efficient.

Qualifications
You should have the following experience:

  • Strong working knowledge of Office M365, Windows 11, iOS, and Android platforms.
  • Experience in a 1st line support or service desk environment.
  • Excellent customer service and communication skills, both verbal and written.
  • Ability to work independently and manage multiple walk-up queries.
  • Good problem solving and troubleshooting skills.
  • Familiarity with ITSM tools (e.g., ServiceNow, Remedy) is a plus.
  • ITIL Foundation certification is desirable but not essential.

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