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Senior Supervisor

2 weeks ago

Colchester, Essex, United Kingdom Call Assist Full time £27,000 - £40,000 per year

Job description

Start Rescue is a successful breakdown insurance provider. We are proud of our business and rely upon service excellence as well as good governance, whilst we develop our business in a sustainable manner. We are home to three growing brands developing in the breakdown industry. We are an award-winning provider and have been a Which? Recommended Breakdown Provider since 2019.

Our core values are:

  • We work as a team
  • We are professional
  • We are proud of what we do
  • We are progressive and forward-thinking
  • We are fully committed to achieving the best for our customers and clients
  • We are passionate and enthusiastic

To help us to achieve our growth plans, we are looking for a dynamic and experienced Senior Supervisors in our Start Rescue Customer Service Team.

As a Senior Supervisor in our customer service centre, you will play a crucial role in overseeing the daily operations of our supervisors and customer service representatives. Reporting directly to senior management, you will ensure that our team meets performance targets, maintains high levels of customer satisfaction and adheres to company policies and procedures.

This is an exciting and varied role, providing the chosen applicant the opportunity to become an integral part of the Start Rescue Team.

Job purpose:

  • To supervise the office administration from a procedural and technical level.
  • To support the Supervisors in the day to day running of the office.
  • To report and assist in the remedy of any procedural or technical area of the office.
  • To provide support to senior management.
  • To assist with staff training and personal development.
  • Act in a Customer Services Representative Role when required, which will include:

o Answering the telephone and dealing with customer enquiries in an award-winning fashion

o Assisting with quotes and policy updates

o Dealing with midterm policy adjustments

o Completing tasks requiring outbound calls to be made to our existing customers

o Creating policies for new and returning customers whilst providing any information the customer requires to make an informed choice

o Ad hoc office based duties

Attributes:

  • Be friendly, professional and versatile
  • Be pro-active and have a flexible approach to the job role
  • Have the ability to lead and work well within a team
  • Be able to adhere to all appropriate regulations and internal processes

Essential skills, knowledge & experience:

  • Competent in Microsoft Office user, including Excel, Word and Outlook
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Excellent communication and interpersonal skills
  • Commitment to delivering exceptional customer service
  • Excellent telephone manner
  • Excellent attention to detail
  • Previous experience in a supervisor or team leader role essential
  • Previous customer service experience essential, you will need to demonstrate the ability to communicate with customers verbally by telephone and in writing

Hours:

The successful applicant(s) will need to cover the following shifts:

Monday - Friday 08:00 - 18:00

Saturday 09:00 - 17:00

Sundays 11:00 – 17:00

Specific working hours will be discussed at the interview.

Salary: £27,000

Training

Full-time training will be 37.5 hours a week, Monday - Friday, 09:00 - 17:30 for three months.

We believe in providing the very best customer service which is why our training is office-based so we can give you our full support and guidance first hand.

Location:

We are based in the heart of Colchester close to the train station and a short walk from the town centre.

Benefits:

  • Opportunity for hybrid working, following 6 months of employment
  • Extensive training coupled with an ongoing support and development program through a dedicated online development portal
  • 28 days paid holiday including Bank Holidays for full-time employees
  • Opportunities for progression and promotion
  • Contributory workplace pension

If you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application including cover letter and CV.

Retention Statement

Start Rescue is a trading style of Call Assist Ltd has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 3 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Work Location: In person