Housekeeping Room Attendant

3 days ago

Torquay TQ NT, United Kingdom Torbay Staff Agency Full time

Room Attendant

The Grand Hotel, Torquay

We are seeking a dedicated Room Attendant to join our Housekeeping team, reporting to the Head Housekeeper.

Main Purpose of the Role:

The primary responsibility of a Room Attendant is to ensure all guest rooms, whether occupied or departing, are cleaned to an exceptionally high standard. You will also carry out duties as instructed by the Head Housekeeper.

Key Responsibilities:

  • Service a designated section of rooms, as assigned by the Head Housekeeper.
  • Maintain a consistently high level of cleanliness in all bedrooms.
  • Place all dirty linen in designated areas.
  • Ensure corridors adjacent to your assigned rooms are thoroughly cleaned.
  • Remove all room service trays from corridors and place them in service cupboards.
  • Handle lost property by taking items found in bedrooms to the Head Housekeepers office at the earliest opportunity, recording details such as where the item was found, date, time, and your name in the lost property book.
  • Practice energy conservation by turning down radiators and switching off lights in rooms.
  • Ensure all rooms are securely locked after servicing.
  • Report "do not disturb" rooms or any unserviced rooms promptly.
  • Check and empty corridor bins as needed.
  • Keep all service areas clean and tidy.
  • Maintain the cleanliness and tidiness of all equipment, including buckets, trolleys, and vacuum cleaners.
  • Return any room service trays, crockery, or glassware not belonging in rooms to the service cupboards.
  • Restock your trolley with sundries before the end of your shift.

What We Are Looking For:

  • A positive attitude, strong willingness to learn, and self-motivation.
  • Excellent communication skills.
  • A strong commitment to delivering high levels of customer satisfaction.
  • Proficiency in conversational English.
  • Flexibility to adapt to various work situations, including early mornings, evenings, weekends, and during peak seasonal holidays.
  • A proactive approach to reporting maintenance issues.
  • A professional and friendly demeanor when interacting with guests.
  • Adherence to fire procedures and fire safety policies.
  • Ability to communicate effectively with other departments, demonstrating positive teamwork.
  • Willingness to attend and complete any required training.

Job Types: Full-time, Part-time, Permanent

Pay: £10.00-£12.21 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount

Work Location: In person

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