Clinical Operations Manager

About Us
DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE:

• Compassionate care that is trauma informed and supportive
• Assurance that care is evidence-based & demonstrates high quality outcomes for our patients
• Respectful of peoples cultural and religious beliefs
• EmpowermentWe centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing.

Job Summary
The Clinical Operations Manager will be responsible for managing a range of clinical services, ensuring operational excellence, compliance with CQC standards, and driving continuous improvement across all service areas. This role requires strong leadership skills to motivate teams and deliver high-quality healthcare services in secure environments.

Key Responsibilities
Operational Management and Planning
The Clinical Operations Manager will manage a range of clinical services and deliver objectives and performance indicators. You will ensure systems are in place to monitor and evaluate performance against service objectives and monitor compliance with CQC standards. You will prepare and annually update service development plans, keep abreast of current affairs to identify potential threats and opportunities, and develop effective communication both within services and with relevant outside agencies. You will contribute to team effectiveness by reflecting on activities and making suggestions for improvement and service expansion, while being able to provide "on-call" support as required.

Professional Leadership
The Clinical Operations Manager will inform the strategic direction of service delivery consistent with local commissioning intentions. You will provide line management responsibility for all components within designated services, undertaking recruitment, appraisal, disciplinary, and grievance procedures as required. You will direct, lead, and motivate teams to ensure high standards of professionalism, efficiency, effectiveness, and innovation in service delivery.

You will ensure local systems are in place for coaching and mentoring, resource planning, standard setting, performance management, and team and individual development. You will establish effective communication mechanisms to engage staff and staff organizations, recognizing the challenges of a dispersed workforce. You will contribute to clinical leadership development at organisational and strategic levels, identify training needs, and ensure compliance with NMC/GMC requirements across all services.

You will ensure professional practice standards are implemented, monitored and evaluated, including clinical audits. You will be responsible for developing and implementing clinical and non-clinical policies guided by professional and clinical standards and establish effective recruitment/retention strategies to ensure staff with the right skills are in the right roles.

Human Resources
The Clinical Operations Manager will monitor skill-mix and deployment of staff, develop and implement effective staff appraisal and monitoring systems, and support and mentor staff both as individuals and team members. You will liaise with employees and relevant parties regarding effective systems for dispute and grievance resolution, keep abreast of changes in employment legislation, maintain up-to-date HR documentation including employment policies, and prepare reports and workforce plans for the Director of Clinical Services as required.

Involvement with Stakeholders
The Clinical Operations Manager will liaise with local key stakeholders, establishing good working relationships to ensure the service plays a full and constructive part in shaping ideas and policy in terms of resource distribution.

Quality and Risk Management
The Clinical Operations Manager will proactively engage with all services to raise the profile of quality and CQC compliance. You will be responsible for managing incidents and complaints for the service with recommendations on organizational learning where appropriate. You will report, manage and mitigate clinical risks, provide advice and support to staff on quality and governance issues, undertake audits on service standards and infection control, and produce reports with recommended actions. You will ensure service continuity plans are current and robust, comply with company policies and procedures, and liaise with Directors to report outcomes and performance issues.

Confidentiality
The post holder will sign a confidentiality agreement. Information relating to colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. You will comply with Information Governance (IG) requirements and adhere to the seven Caldicott principles.

Personal/Professional Development
The Clinical Operations Manager will participate in annual individual performance reviews, including taking responsibility for maintaining a record of personal and/or professional development. You will participate in any training program implemented by the executive team, effectively manage your own time, workload and resources, and assess your own performance and development while taking accountability for your actions, either directly or under supervision.

Essential Criteria

• Registered healthcare professional (NMC/GMC/HCPC)
• Management qualification or equivalent experience
• Operational management experience
• Experience managing CQC-regulated services
• Staff management and leadership experience
• Budget control and service development
• Understanding of clinical and corporate governance
• Knowledge of regulatory frameworks
• Staff management processes
• Quality and risk management
• Leadership and communication skills
• Conflict resolution abilities
• Conflict resolution abilities
• Team management
• Report writing and presentation
• Report writing and presentation
• IT proficiency (Microsoft Office), Ability to establish and maintain credibility with all levels of staff, peers, and wider networks
• Embodies organisational values
• Highly motivated
• Attention to detail
• Attention to detail
• Flexible and responsive
• Professional integrity

Desirable Criteria

• Master's degree in healthcare or management
• CQC Registered Manager
• Project Management qualification (e.g., PRINCE2
• Experience in secure healthcare environments
• Managing through complex change
• GP alliance/Federation experience
• Knowledge of local system structures
• Proficient use of SystemOne
• Workforce development strategies
• Strategic planning
• Change management
• Negotiation and influencing
• Cross-organisational working
• Innovation and creativity
• Political awareness
• Continuous improvement mindset

General Information
The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

Benefits

• Pension salary scheme available
• Employee Assistance Programme (EAP): confidential 24/7 support
• Access to perks at work

Disclosure and Barring Service Check & CTC Clearance
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post will require the holder to undertake and successfully complete the Counter Terrorism Clearance (CTC) process.

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.
Shortlisted candidates will be asked for
RTW
,
DBS/CTC
consent and
references
.