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Night Dispatch Coordinator

2 weeks ago

Mountain Ash CF SN, United Kingdom Techxi Limited Full time £14,400 - £30,000 per year

Job Title: Night Dispatch Coordinator

Location: Abercynon Office

About Us

Techxi is a growing ground transportation company providing specialist transport solutions, app-based ride hailing, and traditional taxi booking services across England and Wales. We're ambitious, forward-thinking, technology driven and proud to deliver safe, reliable, customer-focused transport.

We're looking for a Night Dispatcher Coordinator to join our team – someone who is calm under pressure, thrives in a fast-paced environment, and has excellent communication skills to keep everything running smoothly.

The Role

As a Dispatcher, you'll be at the beating heart of our operations – making sure drivers and subcontractors are in the right place at the right time whilst ensuring that customers receive a service that is second to none.

Key Responsibilities

  • Receive and process booking requests via phone, email, and app.
  • Schedule and dispatch drivers to pick-ups on time.
  • Monitor trips and provide drivers with updates (e.g. traffic delays, last-minute changes and amendments).
  • Resolve issues quickly and effectively to minimise disruption.
  • Keep accurate records of bookings, client details, and driver assignments.
  • Communicate clearly with drivers, customers, and colleagues.
  • Use iCabbi dispatch software to allocate vehicles efficiently and optimise routes.
  • Support fleet performance by focusing on efficiency, safety, and customer service.

About You

  • Experience in dispatching, logistics, or transport (preferred but not essential).
  • Highly organised with strong attention to detail.
  • Excellent communication ability – both verbal and written.
  • Able to multitask and prioritise in a busy environment.
  • Comfortable using technology, GPS navigation, and dispatch systems.
  • Calm, professional, and solutions-focused under pressure.

Why Join Techxi?

At Techxi, we know our people are at the heart of our success. As a Dispatcher, you'll be part of a supportive team where your ideas are valued, and your work makes a real difference to those we transport, every single day.

You'll have the opportunity to develop your skills, build confidence and grow with a company that's ambitious and expanding across the UK. We believe in recognising hard work, offering ongoing training, and creating a positive workplace where you can thrive.

When you join Techxi, you're not just taking on a job — you're building a career.

How to Apply

If you're organised, detail-oriented, and passionate about delivering excellent service – we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From £14.40 per hour

Benefits:

  • Company pension
  • Referral programme

Ability to commute/relocate:

  • Mountain Ash CF45 4SN: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person