Driver Manager

5 days ago

London, Greater London, United Kingdom Transport UK London Bus Full time
Driver Manager

Application Deadline: 16 December 2025

Department: Operations

Employment Type: Permanent

Location: Southall Depot

Reporting To: Operations Manager


Description The successful candidate will proactively engage with and be the first line manager for a defined group of drivers on a route level to improve road safety, customer experience and compliance while educating employees through proactive interventions and driving up employee engagement through a variety of measures.  To work effectively with and assist the Operations Manager and fellow Driver Managers whilst creating good working relationships with other internal departments.

Key Responsibilities
  • Driving a significant reduction in road traffic collision and customer injury rates across designated routes.
  • Embedding The Three "Sees" defensive driving strategy.
  • Completing thorough investigations into all incidents to identify root cause and actions to prevent reoccurrence on an individual and wider basis.
  • Actively monitoring the Bus Customer Experience Survey (BCES) and ensuring that drivers are striving for the best scores while intervening as necessary if they do not.
  • Educating drivers proactively on delivering excellent customer experience.
  • Having a good working knowledge of the UK Domestic Drivers' Hours' Regulations.  Acting on any breaches found through internal checks or audits.
  • Ensuring all drivers are aware of the role of the DVSA and the need to report any DVSA checks immediately.
  • Carrying out driver license audits twice each year and on any enhanced risk basis.
  • Managing the sickness absence levels of direct reports, either commending good attendance or applying the Attendance Policy as required. 
  • Producing effective occupational health referrals so that the doctor is able to assist the employee and you in managing sickness absence.
  • Working with Allocations and Central Duty Managers (CDMs) to ensure staff lost mileage is minimised and that any appropriate actions are taken.
  • Working with all necessary departments (e.g. Performance / Schedules / Engineering) as well as drivers to minimise lost mileage to Other Deductible (OD) reasons. 


Skills, Knowledge and Expertise
  • People skills – communication, listening, adaptability to your audience.
  • Experience of conducting investigative interviews, preparing casework and hearing cases where applicable.
  • Strong organisational, time management and communication skills.
  • Good working knowledge of Microsoft Office packages.
  • Qualification in IOSH would be desirable.


Benefits
  • Free travel on all TfL routes for you and a friend or family member (once you've worked with us for three months) 
  • Free online and face-to-face counselling, legal advice and more through our employee assistance programme
  • Our contributory pension scheme – you put in 5% of your salary each month and we'll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you're employed by us
  •  Life insurance (if you sign up to the pension scheme)
  • Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury's, Asda, Morrisons and more 

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