Inbound & Outbound Reservations Agent

1 week ago

Manchester M QB, United Kingdom Ready Steady Store Full time

Inbound & Outbound Reservations Agent

Work From Home (following successful probation / target achievement) | Full-time | Uncapped Commission

Are you a results-driven telesales professional with at least 3 years of experience?

Do you thrive in a fast-paced, customer-focused call centre environment where you can engage with customers and maximise your earning potential?

We are a forward-thinking company providing a wide range of affordable, flexible self-storage solutions for both home and business customers.

The Role

As an Inbound & Reservations Agent, you'll be the first point of contact for potential customers turning enquiries into confirmed bookings through excellent communication and a customer-first approach.

You will:

  • Make outbound follow-up calls to customers who've requested a quote through our website – all warm leads, no cold calling
  • Handle inbound calls from customers seeking quotations or advice
  • Build rapport quickly, identify customer needs, and provide tailored storage solutions
  • Manage the full sales process, from enquiry to close, securing business on the first call where possible
  • Achieve and exceed sales targets, with the opportunity to earn uncapped commission
  • Work 5 days per week on a rolling 7-day rota, which will include weekend shifts

What We're Looking For

We're looking for a confident, driven telesales professional who thrives on turning conversations into conversions.

  • A proven telesales professional with at least 3 years' experience, ideally gained in a high-volume call centre environment
  • Skilled in handling the full sales cycle – from the first customer interaction through to closing the sale
  • Confident in securing business on the first call, demonstrating strong persuasion and closing abilities
  • An exceptional communicator who can quickly build rapport, understand customer needs, and influence decisions
  • Driven by results, motivated by targets, and able to perform under pressure
  • Customer-focused and professional, ensuring every call reflects our brand standards and commitment to service excellence
  • Set up for success from home, with a quiet, dedicated workspace and a reliable internet connection

Benefits

  • Work from the comfort of your home (after successful probation & consistent target achievement)
  • Uncapped bonus structure
  • Supportive team element
  • Full training provided
  • Employee benefits including:
  • Additional leave
  • Company events
  • Pension scheme
  • Employee discounts
  • Enhanced maternity leave
  • Health & wellbeing programme

If you're ready to take your telesales career to the next level and be rewarded for your success, apply today.

Job Types: Full-time, Permanent

Pay: From £26,250.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Employee discount
  • Enhanced maternity leave
  • Free parking
  • Health & wellbeing programme
  • Sick pay
  • Work from home

Experience:

  • telesales: 3 years (required)

Work Location: Hybrid remote in Manchester M28 2QB

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