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Parts Advisor

2 weeks ago

Falmouth TR FZ, United Kingdom Independant Motor Factors Full time £25,000 - £40,000 per year

Parts Advisor / Warehouse - Job description

Here at Independent Motor Factors (IMF) we are a family owned, independent motor factor where we value our staff and teams. We pride ourselves in our excellent customer service and knowledge of the motor industry. We are seeking a dedicated Parts Advisor to join our growing team. As a Parts Advisor at IMF, you will work with our customers both old and new to offer the best customer service and fulfil their needs, sourcing and supplying the necessary parts and equipment required. You will support the Branch Manager and Assistant Manager to oversee all aspects of the day to day running of the branch and it's development, whilst you and the team remain focussed on maximising sales and achieving targets, ensuring our customers and their needs are our priority.

The ideal candidate will have the right character to help support the team and will ideally already be within the automotive industry, displaying experience and enthusiasm. This position offers opportunities for career growth as we love to promote within.

The role may also involve the following but not limited to:

· Strive to achieve branch sales and margin targets.

· Supporting and ensuring that team are dedicated to delivering the best customer service and communication whilst reaching our goals.

· Warehouse duties

· Order Preparation: Picking parts for customer orders and checking availability of stock for various enquiries.

· Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers. You will be developing customer relationships through providing excellent product knowledge and creating an effective first impression.

· Responsibility with the Branch Manager for the management of health and safety within the depot, reporting any areas of concern.

· Handle warranty claims processing (relating to parts issues) and complete all relevant administration promptly and accurately (including customer records and invoicing).

· Returns

· Debtors

· Cover customer deliveries as and when required.

· Reporting of lost sales.

· Daily banking

· Work as a team to keep your branch clean and tidy.

· Replenish stock on shelves.

Advantageous Experience :

  • Knowledge of automotive parts and parts look-up systems.
  • Experience of building relationships and gaining trust through excellent customer service skills.
  • Computer skills.

Must have's :

  • Determination and desire to learn and grow within the role.
  • Be a team player.
  • Friendly and Approachable manner.
  • Good under pressure.
  • Career minded.

In Return we offer :

  • A friendly and welcoming atmosphere within a growing business.
  • 28 days annual leave (including UK bank holidays).
  • Staff Discount.
  • Competitive salary (experience related)
  • Pension contribution

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Employee discount

Work Location: In person

Reference ID: Falm ABM