Membership Sales Advisor

5 days ago

Bradford BD QS, United Kingdom Jetts Fitness Full time £28,000 - £36,000 per year

Position: Gym Sales Associate

Working Hours

We need to decide between 25 or 30 hours per week, with the following schedule:

  • Monday - Thursday: Varying hours between 10:00 - 20:00
  • Alternating Fridays and Saturdays: Every other week

This structure ensures we have consistent coverage during peak hours while maintaining flexibility for business needs.

Compensation

  • Base salary: Competitive standard wage
  • Performance incentives: Heavily incentivized based on hitting monthly sales targets
  • Overachievement bonuses: Additional earnings for exceeding monthly targets

This model encourages a results-driven approach while rewarding strong performance.

Key Responsibilities

1. Sales & Membership Growth

  • Actively promote Jetts Greengates membership options, facilities, and services
  • Conduct outbound calls and engage in community outreach to attract new members
  • Convert leads into memberships while delivering exceptional customer service

2. Customer Engagement & Retention

  • Build strong relationships with members and promptly address concerns
  • Promote gym challenges, events, and classes to encourage engagement
  • Gather and analyse member feedback to improve customer experience
  • Work alongside GM to improve attrition and implement action plans for retaining member cancellations, including obtaining cancellation fees

3. Operational & Administrative Support

  • Maintain a clean, organized, and welcoming reception and sales area
  • Assist with membership sign-ups, updates, and administrative tasks
  • Manage promotional materials and product inventory

4. Marketing & Community Outreach

  • Participate in local marketing initiatives and social media engagement
  • Represent Jetts Greengates at community events to drive brand awareness
  • Build up a B2B portfolio and drive corporate memberships with local businesses

Targets & KPIs

1. Sales Targets

  • Meet or exceed monthly membership sign-up goals
  • Increase upselling of additional services (e.g., personal training packages)

2. Retention Metrics

  • Maintain or improve monthly member retention rates
  • Achieve high renewal rates for memberships

3. Customer Engagement KPIs

  • Respond to member inquiries within 24 hours
  • Maintain a high customer feedback score through surveys and reviews

4. Community & Marketing Goals

  • Attend at least two community events per quarter
  • Increase social media engagement (likes, shares, comments) by a set percentage
  • Utilise GymSales for email and SMS campaigns to promote referral benefits, in club activities and drive appointments

Ideal Candidate Profile

  • Strong communication and interpersonal skills
  • Passionate about fitness and promoting a healthy lifestyle
  • Sales-driven and motivated to exceed targets
  • Highly organized and able to multitask
  • Experience in sales, customer service, or the fitness industry (preferred but not essential)

Employee Benefits

  • Competitive salary with performance-based incentives
  • Free Jetts Greengates gym membership
  • Free car parking
  • Free gym membership for one family member
  • Supportive and dynamic team environment

Job Types: Part-time, Temp to perm

Pay: £13.00 per hour

Benefits:

  • Company events
  • Free fitness classes
  • Free parking
  • Gym membership
  • On-site gym
  • On-site parking

Work Location: In person

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