Funeral Administrator

We are looking for someone to join our family run funeral service as a Funeral Administrator. You will be a lone worker (mainly) in our Chapel Allerton office and often the first person families speak to after a bereavement. Therefore we are looking for an empathetic and caring individual who can offer reassurance while ensuring people feel informed and supported.

• Answering the phone, recording first calls and enquiries, taking messages and greeting clients
• Oversee day to day branch operations including accompanying family members of the deceased into our chapel of rest, administration and office presentation (keeping it clean and tidy)
• Liasing with outside agencies including masons, ministers, florists and catering venues
• Handle correspondence including emails, letters, and phone calls in a professional manner
• Preparation of invoices
• Inputting funerals on to our Funeral database and keeping it updated with any changes
• Chasing any debts
• Guide and advise families on Pre Paid Funeral Plan options
• Organising petty cash
• May be needed to provide holiday/sickness cover at our other branches (Bramley and Hunslet)
• May be needed to occasionally work outside usual hours

We are looking for someone who:

• Has the ability to work as part of a team and on own initiative
• Has a sympathetic, calm and caring nature around sensitive situations
• Is comfortable in a setting where the deceased may be resting
• Has a good telephone manner
• Holds a full UK driving licence
• Has experience in admin roles and using the MS Office Suite (Word, Excel)
• Is confident working independently
• Is able to work under pressure and to deadlines·
• Is reliable, honest and can commit to maintaining confidentiality at all times

Job Type: Part-time

Pay: From £13.00 per hour

Expected hours: 18 per week

Work Location: In person