Night Manager

Job Ref: NOB1386

Branch: Aethos London Shoreditch

Location: Head Office, London (Central)

Salary/Benefits: £40,000 plus service charge commission

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 30/10/2025

Closing date: 01/12/2025

ABOUT AETHOS LONDON SHOREDITCH

We have many exciting opportunities at Aethos Hotel London Shoreditch.

Unique to London, Aethos Hotel London Shoreditch offers a blend of Shoreditch's creative energy with Aethos's ethos of simple luxury.

As an established brand, we can offer growth and development, alongside the opportunity to travel.

If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you

At Aethos Hotel London Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone.

BENEFITS OF JOINING OUR TEAM

• £1500 Recommend a Friend Scheme
• Health Assured Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts
• Access to Wellable – a physical wellbeing app including company wide challenges
• We are proud to be a Reproductively Responsible employer, offering our employees at-home hormone and fertility testing telemedicine with Hertility
• Financial wellbeing support, including access to Wagestream
• Global career progression and taskforce opportunities within Aethos Hotels and Restaurants – Europe, USA, Asia, Middle East and many more to come
• Up to 33 days holiday a year (increasing with length of service)
• Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping
• An amazing overnight Guest Experience here at Aethos Shoreditch for you and a guest
• Wellness benefits and initiatives, including discounted wellness treatments in our relaxing Aethos Spa
• Mental Health First Aiders within the team to offer tailored support
• Season Ticket Loan, Cycle to Work and discounted Gym memberships
• Celebrations of success, peer recognition and monthly gifting
• Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days

THE ROLE

We're on the hunt for a Night Manager with charm in spades, calm under pressure, and a knack for making people feel right at home. By day, the hotel hums with activity- but by night, you're the captain of the ship. As Night Manager, you're the ultimate multitasker: You keep the hotel safe, the guests happy, and the ledger perfectly balanced (yes, you'll be the hero who makes sure the numbers behave before sunrise). When the rest of the departments have clocked out, you're the go-to decision-maker, steering the ship through any late-night surprise situations. You'll also pitch in across departments when needed. To thrive in this role, you'll need a sharp mind for the financial side of Front of House, a deep knowledge of hotel policies and procedures across the board.

Your tasks as a Night Manager will include but will not be limited to:

• Oversee all hotel operations during the night to ensure safety, smooth service, and guest satisfaction.
• Welcome and assist guests, resolve issues, and ensure no one leaves unhappy.
• Manage reservations, room allocations, and last-minute changes with precision.
• Balance all financial transactions, payments, and reports before sunrise.
• Maximise revenue through upselling and cross-selling without compromising service.
• Lead and support the night team with clear briefings and guidance.
• Monitor the property, address issues quickly, and coordinate with all departments.
• Keep Front of House organised, stocked, and in line with brand standards.

What we're looking for...

• Warm, approachable, and confident personality that makes guests feel instantly at ease.
• Sharp eye for detail, with a knack for catching even the tiniest discrepancies.
• Calm and decisive under pressure, able to act quickly and effectively.
• Comfortable navigating MEWS like it's second nature.
• Previous Night Manager role in a 5-star and/or lifestyle property.
• Inspiring leader who can motivate and energise the team.
• Delivers service that's not just good — but truly personal and memorable.
• Solid understanding of the technical, financial, and operational side of the front office.
• Fully versed in departmental procedures, ensuring standards are consistently met.
• Handles guest feedback with a solutions-first mindset and a positive approach.
• Knowledge of Mews PMS and Unifocus.

If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.