Customer Service Apprentice

Requisition ID: 36333 

Customer Service Apprenticeship

Salary: £19,000.00 

Location: Burton Upon Trent   

Duration: 2 year FTC 

Brands to love, Careers to last.  

At Molson Coors, we've been bringing people together over a cold beer for more than 200 years. Our award-winning portfolio includes beloved brands such as Coors, Carling, Madri Excepcional and Blue Moon. Our diverse range also features popular brands like Aspall, Rekorderlig, Staropramen, and Doom Bar.  

As a global leader in the beverage industry, we are deeply committed to promoting responsible drinking and driving sustainability.   

With a presence in over 100 countries and a team of 16,000 employees, we are dedicated to fostering a sustainable future for our communities and championing responsible drinking worldwide.   

Joining us means becoming part of a company that values tradition while innovating to meet the evolving tastes of our consumers. We believe in celebrating all of life's moments together and making a positive impact in the world.   

As a People First organisation, we're happy to discuss flexible working options. 

Your Purpose  

Our apprenticeship programme offers world-class training, tailored on-the-job learning, and insight into our brands, customers, competitors, and the wider sector. You'll be supported by a dedicated mentor, and work toward a nationally recognised qualification – laying the foundation for a confident and capable career in customer service.   

As a Customer Service Apprentice, you'll play a vital role as the voice of our business – supporting pubs, restaurants, and other customers with equipment inquiries and maintenance requests. Based on a hybrid schedule at our Burton-on-Trent Head Office, you'll gain hands-on experience while building strong relationships with colleagues and customers across the industry. 

About You  

If your passionate about developing your skills, our brands and our business then we would love to hear from you. 

• Have a willingness to work across multiple shifts when required, including evenings and weekends.
• Adaptable – you're flexible to meet new challenges at pace.  
• Collaborative – We work together, celebrate together and we win together. The greatest achievements are built by teams  
• Curious – You'll look for ways to do things differently and always keep learning. 
• Passionate - we're all passionate ambassadors of our brands and our business.
• Proactive – We're innovators; unafraid to be direct and we act calmly and quickly.  

You may not meet all the criteria for the role, but don't let that stop you from applying. We all need to learn and develop and here at Molson Coors we can help you do this. 

Next Steps

Application: Complete the online application, upload your CV and answer a few eligibility questions. 

Task-based psychometric assessment: If you are eligible, you will be invited to complete a gamified assessment to uncover your potential. Assessments will be sent out from December. 

Before the Discovery Day, you'll have the chance to speak with us directly to find out what to expect from the programme and ask any questions you may have. 

Discovery Day: Our final step, you will be invited to our in-person Discovery Day, which will take place on Thursday 19th March 2026. If you're selected to attend, we'll support you with preparation so you feel confident and ready for the day. 

Successful candidates will be offered a place soon after our Discovery Day, and you will join us in September 2026 

If you have any questions or need any adjustments during the hiring process, just let us know. We're here to ensure your success  

About Us 

• We're one of the UK's Most Attractive Employers winning the Top Employer award for the last 12 years.
• Equal Parent Leave - as much or as little as you wish of 52 weeks parent leave, with 26 weeks at full pay irrespective of gender or path to parenthood. 
• Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.
• Commitment to the physical and mental wellbeing of all our people reflective of our People First value.  
• We're committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets. 

Molson Coors Beverage Company: Building Careers 

Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together.  

Our aim to build a skilled and highly engaged workforce that unites around our shared values and reflects our diverse marketplace; and foster a workplace where all employees' unique talents, skills and perspectives are valued and leveraged – where all people feel that we are #BetterWithYou. This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background.  

We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at  

We want you to succeed and will be happy to support you.