Passenger Assistant

Passenger Assistant

Grade: 3 (£29,436 - £31,158) - pro rata term time only (15 hours per week split shift £10,634)

Contract: Type: Permanent

Location: Central Depot or Havering Town Hall

About Us

At the London Borough of Havering's Passenger Travel Services, we pride ourselves on being creative and self-driven. With our main objective of providing a quality run, cost effective service to all our clients / users.

The services main purpose is the conveyance by accessible buses of Adults or Children with learning or physical difficulties to Day Centre's or Schools and then returning them home.   

Our aim is to provide a safe quality driven customer focused service, whilst maximizing fleet availability, achieving positive outcomes and reducing waiting times, route times with efficient route scheduling.

About the Job

Transport Passenger Assistant role is to carry out the following:

We require 10 Passenger Assistants to join our operations team based at Central Depot in Hornchurch.

Passenger Assistants will be assigned to routes with the main objective of safely conveying (Children and Adults with disabilities) on to our buses, whilst securing them safely (fitting of seat belts / harnesses) or securing wheel chairs in place before the assigned bus commences its route.

Passenger Assistants are required to monitor our passengers on our Buses and liaise with the Driver / Clients and Transport operations regarding any delays or incidents

Passenger assistants can also be assigned to Ad-hoc work which can be out of borough trips.

This is a 15hr per week Term Time only contract on a split shift Mon to Friday

. About You

• Experience of  working with vulnerable clients (Adults & Children)
• Experience of working in a challenging environment.
• Ability to maintain safe performance standards and be part of a large team.
• Must be able to communicate clearly across the company, its clients and its customers
• Must be able to have good clear writing skills 
• Must be able to demonstrate a caring approach with a good understanding of vulnerable clients and their needs.
• Be practical, efficient and able to prioritize workload in a busy working environment
• Be enthusiastic about joining a dynamic local authority and be 
• proactive in identifying opportunities to improve quality and productivity
• Flexible approach to working hours including O/T 

Desirable - evidence of any Training courses attended e.g. First Aid, Safe Guarding Vulnerable Clients, Challenging Behaviour, Sign Language etc.

Please view Job Profile here

For an informal discussion about the post, please contact  

The closing date for the receipt of applications is  19th November 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful.  Interview date to be confirmed. 

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

 Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.